IT Help Desk Support(Work From Home)

Provide first-level IT support as the primary point of contact for all staff, diagnosing and resolving hardware and software issues through email, phone, and remote-access tools. Troubleshoot Windows and macOS problems, office applications, and company-specific software. Manage user accounts, install and maintain devices and peripherals, document tickets in the help desk system, and support IT onboarding and internal knowledge base updates for a remote real estate brokerage environment.