1 month ago

Program Manager, Vendor Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead and optimize Reddit’s vendor operations for ad review, bridging Sales, offshore vendor teams, and Ads Policy to reduce delays and friction. Drive efficient, scalable processes in a fast-paced, queue-driven environment within the GTM Excellence team, ensuring policy is translated into actionable enforcement and cross-functional execution.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently.
•Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise.
•Own sales escalations: Act as an escalation point for time-sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time.
•Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards.
•Translate policy into execution: Turn policy guidelines into clear enforcement checks, training, and workflow documentation for the Ad Review team.

Pay and Benefits

Perks:PensionPrivate MedicalDentalIncome ReplacementFamily PlanningHealth InsuranceBike ToPaid Leave

Key Requirements

•5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment.

Experience:5+ yearsAdvertisingTechSocial mediaOperations

Skills:CommunicationNegotiationAnalyticalProblem-solvingTime-management

Languages:English

Company Brief

Operates Reddit, a large online community and discussion platform where users submit content, comment, and vote across topic-based communities (subreddits); monetizes via advertising, premium subscriptions, and awards.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2005

Website LinkedIn

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