Esri

1 day ago

Support Analyst ll, Infrastructure Regulated Industries

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide real-time technical support to customers using Esri’s GIS platform, helping them resolve complex issues across networking, databases, cloud computing, and software troubleshooting. Analyze and articulate root causes, stay current on product releases, and expand the range of supported Esri products. Maintain detailed CRM documentation, collaborate with teammates to identify patterns and solutions, and coach peers in technical specialties.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide high-quality technical support by responding in real time to customer cases submitted via email, chat, and/or phone.
•Analyze customer issues to identify core problems and potential solutions.
•Stay current on new releases and learn multiple Esri products to broaden the scope of supported work.
•Collaborate with team members to identify recurring patterns, align on the best path forward, and solve cases.
•Maintain comprehensive case documentation in the CRM system and coach peers in areas of technical specialty.

Pay and Benefits

Salary: USD 70,304 - 94,640 annually

Perks:MedicalDentalVisionLife Insurance401kProfit-sharingPaid LeavePaid Holidays

Key Requirements

•2+ years of professional customer service experience in a similar support role.
•Applied knowledge of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise configuration, usage, and performance.
•Experience communicating with customers of varying technical aptitudes in GIS and IT.
•Knowledge of IT frameworks including security, networking, installation, configuration, and performance.
•Demonstrated experience with SAML (e.g., ADFS, Google Workspace, Okta, Shibboleth) and proficiency with one or more programming languages.

Experience:2+ years

Education:Bachelor's in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field

Skills:Proactive problem-solvingTeamworkCreative thinkingCollaborationMentoring

Certifications:CompTIA A+CompTIA Security+

Languages:English

Tech Stack:ArcGIS OnlineArcGIS ProArcGIS EnterpriseCRMSAMLActive Directory Federation Services (ADFS)Google WorkspaceOktaShibbolethMicrosoft AzureAWSC#.NETJavaC++SwiftKotlinJavaScript

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Esri

Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Redlands, United States

Founded: 1969

Glassdoor: 4.1

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Esri

1 day ago

Support Analyst ll, Infrastructure Regulated Industries

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide high-quality technical support by responding in real time to customer cases submitted via email, chat, and/or phone.
•Analyze customer issues to identify core problems and potential solutions.
•Stay current on new releases and learn multiple Esri products to broaden the scope of supported work.
•Collaborate with team members to identify recurring patterns, align on the best path forward, and solve cases.
•Maintain comprehensive case documentation in the CRM system and coach peers in areas of technical specialty.

Pay and Benefits

Salary: USD 70,304 - 94,640 annually

Perks:MedicalDentalVisionLife Insurance401kProfit-sharingPaid LeavePaid Holidays

Key Requirements

•2+ years of professional customer service experience in a similar support role.
•Applied knowledge of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise configuration, usage, and performance.
•Experience communicating with customers of varying technical aptitudes in GIS and IT.
•Knowledge of IT frameworks including security, networking, installation, configuration, and performance.
•Demonstrated experience with SAML (e.g., ADFS, Google Workspace, Okta, Shibboleth) and proficiency with one or more programming languages.

Experience:2+ years

Education:Bachelor's in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field

Skills:Proactive problem-solvingTeamworkCreative thinkingCollaborationMentoring

Certifications:CompTIA A+CompTIA Security+

Languages:English

Tech Stack:ArcGIS OnlineArcGIS ProArcGIS EnterpriseCRMSAMLActive Directory Federation Services (ADFS)Google WorkspaceOktaShibbolethMicrosoft AzureAWSC#.NETJavaC++SwiftKotlinJavaScript

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Esri

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Redlands, United States

Founded: 1969

Glassdoor: 4.1

Website LinkedIn