Solutions Engineer, Post Sale

Anrok
New York
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Collaboration","Problem-solving","Presentation","Time management"]

Post-Sales Solutions Engineer at a SaaS tax automation platform focused on expanding within existing customers. You’ll lead technical discovery, craft roadmaps linking customer goals to Anrok capabilities, and collaborate with Account Managers to drive multi-entity implementations, escalations, and customer feedback into product improvements.

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Anrok
Anrok
4 months ago

Solutions Engineer, Post Sale

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Post-Sales Solutions Engineer at a SaaS tax automation platform focused on expanding within existing customers. You’ll lead technical discovery, craft roadmaps linking customer goals to Anrok capabilities, and collaborate with Account Managers to drive multi-entity implementations, escalations, and customer feedback into product improvements.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own technical discovery for expansion within existing accounts and create technical roadmaps mapping customer objectives to Anrok capabilities
  • •Partner with Account Managers on expansion prioritization, account planning, and forecasting by providing technical qualification and insights
  • •Lead complex implementations including multi-entity configurations and advanced feature deployments with parallel workstreams to accelerate value
  • •Run live technical consultations, lead troubleshooting sessions, and adapt depth of explanation to audience in real time
  • •Be the Voice of the Customer by channeling feedback, integration requirements, and product gaps to Product and Engineering to influence roadmap priorities

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVisionLearning BudgetHome InternetWellness StipendHome Office

Key Requirements

  • •5+ years as a Solutions Engineer or Solutions Architect in SaaS; proven track record in post-sales or technical advisory roles
  • •Deep experience with REST APIs, webhooks, SQL, and enterprise integrations, especially in billing, financial, or compliance software
  • •Strong automation mindset; leverage AI and modern tooling to improve efficiency and scale impact
  • •Calm under pressure with experience leading escalation calls and adapting communication to different audiences (engineering to executive)
  • •Ability to distill complex technical concepts for diverse audiences and quickly close knowledge gaps
Experience:5+ yearsSaaSEnterprise integrationsBilling software
Skills:CommunicationCollaborationProblem-solvingPresentationTime management
Tech Stack:REST APIsWebhooksSQLAIAutomationEnterprise integrations

Company Brief

Anrok
Provides an AI-native global sales tax platform that automates monitoring, calculation, filing, and remittance of sales tax and VAT for SaaS and digital businesses.
Industry: RegTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor