Sales & Service Manager - Southpark

Alo Yoga
Charlotte
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Time management","Personal accountability","Coaching"]

Lead store sales and service to deliver an exceptional guest experience at ALO’s Southpark location. Partner with the General Manager to root-cause sales opportunities, oversee sales floor coverage, coach the Sales, Service, and Community team, and execute sales initiatives. Manage key business metrics and budgeting inputs (e.g., expenses and sell-thru) while representing the business in meetings and calls, ensuring operational efficiency and a high-touch customer relationship every day.

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FursaFursa
Alo Yoga
Alo Yoga
4 days ago

Sales & Service Manager - Southpark

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Lead store sales and service to deliver an exceptional guest experience at ALO’s Southpark location. Partner with the General Manager to root-cause sales opportunities, oversee sales floor coverage, coach the Sales, Service, and Community team, and execute sales initiatives. Manage key business metrics and budgeting inputs (e.g., expenses and sell-thru) while representing the business in meetings and calls, ensuring operational efficiency and a high-touch customer relationship every day.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Oversee the Sales & Service team to deliver exceptional guest experience through guest connection and technical product education, coaching team members to close gaps.
  • •Investigate and root-cause sales opportunities with the General Manager to escalate process or system gaps.
  • •Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives throughout the store.
  • •Review and monitor business performance with the General Manager, including budget, reporting, and metrics such as expenses and sell-thru.
  • •Execute deliverables within the ALO Sales and Service Model, protect operational efficiency, and collaborate cross-functionally with partners to support organizational goals.

Pay and Benefits

Perks:Employee Discount401kHealth InsuranceDentalVisionParental SupportClothing AllowanceMonthly Incentives

Key Requirements

  • •3-5 years of retail or related industry leadership experience.
  • •Working knowledge of MS Office (Word, Excel, Outlook).
  • •Extraordinary interpersonal and communication skills, both verbal and written.
  • •Ability to handle multiple tasks in a changing environment with strong time management and personal accountability.
  • •Ability to lift, push, carry, and safely move around the store for an entire shift, including climbing up/down a ladder.
Experience:Retail
Skills:CommunicationInterpersonal skillsTime managementPersonal accountabilityCoaching
Tech Stack:MS OfficeWordExcelOutlook

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn