Agent Experience Coordinator

Compass
United States
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Listening","Communication","Problem-solving","Empathy","Organization"]

Be the first point of contact for visitors in a Compass office and help ensure the space runs smoothly and meets office standards. You’ll support customers with 1:1 training on Compass tools, answer questions, resolve issues via phone/email/in-person, and coordinate onboarding with the National Onboarding team. You’ll also provide basic marketing support and troubleshoot everyday technology and conference room needs.

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Compass
Compass
2 months ago

Agent Experience Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Be the first point of contact for visitors in a Compass office and help ensure the space runs smoothly and meets office standards. You’ll support customers with 1:1 training on Compass tools, answer questions, resolve issues via phone/email/in-person, and coordinate onboarding with the National Onboarding team. You’ll also provide basic marketing support and troubleshoot everyday technology and conference room needs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Welcome guests and manage day-to-day office operations, including mail distribution, event setup, supply inventory, and escalating facilities issues.
  • •Field customer questions and resolve issues via phone calls, emails, and in-person meetings for a small customer portfolio.
  • •Provide 1:1 support to help customers adopt Compass technology and adjacent services.
  • •Partner with the National Onboarding team to facilitate onboarding processes for new customers.
  • •Deliver basic marketing support (using templates for collateral) and act as a liaison to marketing specialists; troubleshoot tech/device and conference room hardware issues as needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeaveLife InsuranceDisability InsurancePet Insurance

Key Requirements

  • •1-2 years of experience in customer service, office management, hospitality, or operations.
  • •Ability to connect with others and show empathy for customers’ pain points.
  • •Strong problem-solving and analytical skills to adapt and formulate solutions quickly.
  • •Strong verbal communication and presentation skills.
  • •Highly organized with meticulous attention to detail, and able to work standard in-office hours (including lifting up to 25 lbs).
Skills:ListeningCommunicationProblem-solvingEmpathyOrganization
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn