FIELD TECHNICIAN I

Lumen
San Antonio
Workplace: OnsiteFull timeUSD 45,021 - 60,027 annuallyFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Attention to detail","Organizational skills","Time management","Problem-solving","Learning agility"]

Maintain and troubleshoot Lumen’s fiber network and associated transmission, switching, and IP/SONET systems. Handle asset management, shipping/receiving, inventory and spares, and update installation records and trouble tickets. Assist with installation, provisioning, testing, and preventive maintenance for equipment and critical infrastructure (including HVAC and high-voltage/DC power plants). Participate in 24x7 on-call rotation and respond to service interruptions to restore network integrity.

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Lumen
Lumen
1 day ago

FIELD TECHNICIAN I

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Last checked: 8 hours agoStatus: Live

Job Summary

Maintain and troubleshoot Lumen’s fiber network and associated transmission, switching, and IP/SONET systems. Handle asset management, shipping/receiving, inventory and spares, and update installation records and trouble tickets. Assist with installation, provisioning, testing, and preventive maintenance for equipment and critical infrastructure (including HVAC and high-voltage/DC power plants). Participate in 24x7 on-call rotation and respond to service interruptions to restore network integrity.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot network equipment by removing/replacing defective modules and isolating issues to restore service.
  • •Assist with installation/change/decommissioning and testing of transport, Ethernet, SONET, and IP network layers across bandwidths; may install and test CPE.
  • •Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure (including HVAC and high-voltage electrical systems and DC power plants).
  • •Manage asset management: replenishing consumables, maintaining tools/test sets/network equipment, tracking spares, and coordinating shipping/receiving of company and customer materials.
  • •Update installation records and trouble tickets, maintain inventory records, provide status updates/reports, and support on-call restoration efforts.

Pay and Benefits

Salary: USD 45,021 - 60,027 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning BudgetWellness Stipend

Key Requirements

  • •High School Diploma or GED, or up to 2 years of relevant job experience with 1+ years of network monitoring, installation, or maintenance/repair.
  • •Entry-level technician experience/knowledge in at least one discipline: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP, or Outside Plant (fiber locating, OTDR, Mass Fusion Splicing).
  • •Knowledge of locating fiber optic cable, right-of-way, and as-builts.
  • •PC skills including Microsoft Windows and Office applications, plus ability to quickly learn corporate databases.
  • •Must have a valid driver’s license and be able to work in all weather conditions and lift 50 lbs.
Experience:TelecommunicationsFiber opticsNetwork monitoring
Education:High School
Skills:Attention to detailOrganizational skillsTime managementProblem-solvingLearning agility
Licenses:Valid driver’s license
Tech Stack:Fiber optic transmission equipmentLightwave multiplexing equipmentDS0OC192Fiber locatingRight-of-wayAs-builtsOTDRMass Fusion SplicingTCP/IPRoutersEthernetSONETIP network layersSS7Circuit-switchingNext Generation technologiesTrouble ticketsMicrosoft WindowsMicrosoft Office

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn