Drata

4 weeks ago

Associate Technical Support Engineer - Mexico

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Entry-level technical support role within the Drata Customer Support team, collaborating with Engineering, Product, and Customer Success to resolve technical issues, understand platform functionality, and improve customer experience on a SaaS compliance platform. You will handle Tier 1/2 support, work with REST APIs, cloud providers, and identity tools, and contribute to knowledge resources.

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Act as the primary interface for incoming support inquiries and assist with triage and resolution of standard technical challenges.
•Provide Tier 1 and Tier 2 support using established guides and escalation frameworks.
•Analyze and resolve concerns about platform functionality, integrations, and basic automation with engineering mentorship.
•Route complex issues to advanced engineers and document reproduction steps and background info.
•Manage support interactions involving REST APIs, identity tools, and cloud providers, ensuring secure authentication.

Pay and Benefits

Salary: MXN 382,500 - 500,000 annually

Equity and Bonus:Equity

Perks:RsusHealth InsuranceEquityPar ParentalLearning Budget

Key Requirements

•Two years of professional experience within a SaaS support, IT desk, or customer-centric technical environment.
•Foundational understanding of cloud-native systems, API structures, and modern authentication.
•Proficiency in navigating support infrastructure and task management tools such as Intercom, Jira, Linear.
•Prior exposure to the fields of compliance, information security, or B2B software delivery.
•Knowledge of cloud infrastructure or identity providers gained through academic study, specialized certifications, or internships.

Experience:2+ yearsSaaSCustomer Success

Skills:CommunicationProblem-solvingTeamworkDocumentationCustomer service

Languages:English

Tech Stack:REST APIsOktaGoogleAWSGCPAzureIntercomJiraLinear

Company Brief

Drata

Provides a continuous security and compliance automation platform to help companies achieve and maintain frameworks such as SOC 2, ISO 27001, HIPAA, and GDPR through automated evidence collection and monitoring. ([drata.com](https://drata.com/blog/fy25-momentum?utm_source=openai))

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2020

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Drata

4 weeks ago

Associate Technical Support Engineer - Mexico

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Act as the primary interface for incoming support inquiries and assist with triage and resolution of standard technical challenges.
•Provide Tier 1 and Tier 2 support using established guides and escalation frameworks.
•Analyze and resolve concerns about platform functionality, integrations, and basic automation with engineering mentorship.
•Route complex issues to advanced engineers and document reproduction steps and background info.
•Manage support interactions involving REST APIs, identity tools, and cloud providers, ensuring secure authentication.

Pay and Benefits

Salary: MXN 382,500 - 500,000 annually

Equity and Bonus:Equity

Perks:RsusHealth InsuranceEquityPar ParentalLearning Budget

Key Requirements

•Two years of professional experience within a SaaS support, IT desk, or customer-centric technical environment.
•Foundational understanding of cloud-native systems, API structures, and modern authentication.
•Proficiency in navigating support infrastructure and task management tools such as Intercom, Jira, Linear.
•Prior exposure to the fields of compliance, information security, or B2B software delivery.
•Knowledge of cloud infrastructure or identity providers gained through academic study, specialized certifications, or internships.

Experience:2+ yearsSaaSCustomer Success

Skills:CommunicationProblem-solvingTeamworkDocumentationCustomer service

Languages:English

Tech Stack:REST APIsOktaGoogleAWSGCPAzureIntercomJiraLinear

Company Brief

Drata

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2020

Glassdoor: 3.3

Website LinkedIn Glassdoor