Customer Contact Centre Advisor (Payments / Technical Support)

Provide first-line customer support for the UK payments ecosystem at Vocalink, handling enquiries, technical questions, incidents, and service requests. Work with internal operational and technical teams to progress issues according to defined processes and service levels. Maintain accurate records and logs, apply structured judgement in time-critical situations, and escalate appropriately. This shift-based role includes structured training and onboarding, with hybrid work possible up to two days per week after full training.