NTT

1 week ago

Data Centre Remote Field Service Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide professional remote technical support for data centre clients by identifying, diagnosing, and resolving incidents while maintaining support processes and SLA compliance. Investigate problems using service assurance tools, monitor service delivery against service levels, document and close incidents, and keep configuration item records accurate. Collaborate with clients, vendors, and colleagues to drive root-cause analysis, escalation, service recovery, and updates to knowledge articles and ticketing systems.

Location: Pennsylvania

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Maintain support processes and ensure requests are handled according to procedures.
•Use service assurance tools to investigate and diagnose issues, collect performance statistics, and create reports.
•Identify and resolve problems following agreed procedures; carry out agreed maintenance tasks.
•Monitor service delivery vs SLAs, analyze service records, and initiate or report actions to maintain or improve service levels.
•Document, close, and escalate incidents as needed; investigate root causes remotely and coordinate remedies and preventative measures.

Key Requirements

•Entry level experience in technical support to clients and in diagnosis and troubleshooting.
•Entry level experience providing remote support in data centre technologies.
•Entry level experience in call center routing technologies, VoIP, security/firewalls, networking, and IT infrastructure (storage, backup, computing, server virtualization).
•Entry level knowledge of vendor technologies including Cisco, EMC, Dell, Avaya (and others).
•Bachelor's degree (or equivalent) in IT/Computing (or related), plus associate-level data centre technology certification (e.g., CCNA (DC)).

Education:Bachelor's in Information Technology or Computing (or related field)

Skills:CommunicationClient focusActive listeningAdaptabilityWorking under pressure

Certifications:CCNA (DC)

Tech Stack:CiscoEMCDellAvayaNetAppCCNA (DC)VoIPSecurity/firewallsNetworkingRoutingSwitchingStorageBackupServer virtualizationService assurance softwareTicketing toolsConfiguration managementRedundancy conceptsRemote console architecture

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT