4 days ago

Director, Technology Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead technology account management in Japan, ensuring successful deployment of products and managing operational and technical relationships with key customers. Own quarterly operational reviews, incident response escalation, post-incident follow-ups, and the training and delivery of Mastercard implementations and releases. Act as a strategic consultant across product and service launches, drive continuous improvements in customer performance and profitability, and manage cross-functional projects and stakeholder handovers.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Prepare and conduct quarterly operational reviews for key accounts.
•Manage functional and technical relationship management for assigned accounts and act as the functional escalation point.
•Lead incident resolution and escalation as the link between customers and internal teams, including post-incident reporting and follow-up meetings.
•Execute training and delivery of Mastercard products, implementations, and releases; support customers during production issues.
•Identify customer business needs, recommend improvements to operations and profitability, participate in strategic planning, and manage projects between customer and internal stakeholders.

Key Requirements

•Preferably 10 years of relevant implementation experience in payments, banking, or fintech companies.
•Previous experience in the credit card industry or mobile, e-commerce, EMV, or contactless technology.
•Ability to quickly grasp technical concepts and apply them to business needs with both business and technical partners.
•Experience integrating technical and business components to deliver quantifiable results.
•Strong communication skills and comfort working in a cross-functional/matrix environment; bilingual in Japanese and English.
•University Degree preferred.
•Working knowledge of MS Office.

Experience:10+ yearsPaymentsBankingFintechCredit cardsMobileE-commerce

Skills:Relationship buildingCommunicationLearning agilityMultitaskingUrgency

Languages:JapaneseEnglish

Tech Stack:MS OfficeEMVContactless

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

4 days ago

Director, Technology Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Prepare and conduct quarterly operational reviews for key accounts.
•Manage functional and technical relationship management for assigned accounts and act as the functional escalation point.
•Lead incident resolution and escalation as the link between customers and internal teams, including post-incident reporting and follow-up meetings.
•Execute training and delivery of Mastercard products, implementations, and releases; support customers during production issues.
•Identify customer business needs, recommend improvements to operations and profitability, participate in strategic planning, and manage projects between customer and internal stakeholders.

Key Requirements

•Preferably 10 years of relevant implementation experience in payments, banking, or fintech companies.
•Previous experience in the credit card industry or mobile, e-commerce, EMV, or contactless technology.
•Ability to quickly grasp technical concepts and apply them to business needs with both business and technical partners.
•Experience integrating technical and business components to deliver quantifiable results.
•Strong communication skills and comfort working in a cross-functional/matrix environment; bilingual in Japanese and English.
•University Degree preferred.
•Working knowledge of MS Office.

Experience:10+ yearsPaymentsBankingFintechCredit cardsMobileE-commerce

Skills:Relationship buildingCommunicationLearning agilityMultitaskingUrgency

Languages:JapaneseEnglish

Tech Stack:MS OfficeEMVContactless

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor