Senior Product Manager, Client Management

Headway
San Francisco, Seattle, New York
Workplace: RemoteFull timeUSD 183,000 - 216,000 annuallyFunction: Product ManagementSkills: ["Product judgment","UX sensibility","Attention to detail","Data-informed decision-making","Cross-functional collaboration"]

Own the end-to-end provider client management experience, including communication, scheduling, intake, and client profiles. Drive a 0→1 strategy for an AI “front desk” that coordinates client interactions, defining where automation helps while keeping humans in the loop. Build product strategy and roadmaps from provider and patient needs, measure success across retention and access, and partner closely with engineering, design, data, and clinical to ship reliable experiences.

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FursaFursa
Headway
Headway
2 days ago

Senior Product Manager, Client Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the end-to-end provider client management experience, including communication, scheduling, intake, and client profiles. Drive a 0→1 strategy for an AI “front desk” that coordinates client interactions, defining where automation helps while keeping humans in the loop. Build product strategy and roadmaps from provider and patient needs, measure success across retention and access, and partner closely with engineering, design, data, and clinical to ship reliable experiences.
Location: San Francisco, Seattle, New York
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Conduct problem discovery, solution design, and delivery across calendar/scheduling/availability, patient↔provider messaging, client lists, and client profiles.
  • •Lead 0→1 strategy and execution for AI/agentic workflows that automate client coordination, defining where humans stay in the loop.
  • •Create product strategy and roadmap translating provider and patient needs into prioritized execution.
  • •Set and monitor success metrics across provider retention, engagement, and patient access, iterating to raise quality.
  • •Collaborate cross-functionally with engineering, design, data, and clinical to ship reliable, intuitive experiences.

Pay and Benefits

Salary: USD 183,000 - 216,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionHsaFsa401kRemote WorkParental LeavePaid HolidaysPaid LeaveEapLearning Budget

Key Requirements

  • •5+ years of product management experience shipping user-centric products with complex workflows.
  • •Operate end-to-end from discovery and strategy through execution and iteration in ambiguous, fast-paced environments.
  • •Strong product judgment and UX sensibility with attention to details, edge cases, and trusted experiences.
  • •Use qualitative and quantitative insight together to drive decisions.
  • •Nice to have: shipped LLM/agentic product features or worked on messaging, scheduling, or calendar surfaces.
Skills:Product judgmentUX sensibilityAttention to detailData-informed decision-makingCross-functional collaboration
Tech Stack:AIAgentic workflowsLLM

Company Brief

Headway
Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2017
Website