Contact Centre Representative III

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Provide high-quality customer support for credit card and general banking inquiries via phone, email, and real-time chat. Discover customer needs and recommend appropriate products and services to deliver expected outcomes. Propose reasonable solutions based on customer situations to resolve issues and ensure customer satisfaction. Work collaboratively in a team and handle shift arrangements as required.

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FursaFursa
HSBC
HSBC
7 hours ago

Contact Centre Representative III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide high-quality customer support for credit card and general banking inquiries via phone, email, and real-time chat. Discover customer needs and recommend appropriate products and services to deliver expected outcomes. Propose reasonable solutions based on customer situations to resolve issues and ensure customer satisfaction. Work collaboratively in a team and handle shift arrangements as required.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer customer inquiries and handle credit card, general banking services, personal online wealth management, payment-related questions via phone, email, and real-time communications.
  • •Identify customer needs and recommend suitable products and services to achieve expected results.
  • •Propose reasonable solutions based on circumstances to resolve customer issues and improve satisfaction.
  • •Deliver high-quality service as part of the contact centre team.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service.
  • •Fluent Cantonese with clear thinking, strong communication, and good expression.
  • •Good teamwork spirit.
  • •Basic English communication plus reading and writing ability.
  • •Willingness to accept shift/roster arrangements.
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn