Onboarding Specialist- Marketing cloud- Spanish speaker

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 4+ yearsSkills: ["Customer-centric mindset","Communication","Presentation skills","Problem-solving","Business acumen"]

Partner with new customers post-sale to deliver strategic onboarding for Salesforce Marketing Cloud and the Salesforce Platform. Lead early customer engagements across Marketing Cloud solutions (Engagement, Account Engagement/Pardot, Personalization, Intelligence/Datorama, Marketing Cloud Next, and Third-Party Messaging), guiding adoption through consultative 1:1 and group sessions. Build tailored Success Paths, measure success metrics, and provide recommendations to drive long-term outcomes.

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Salesforce
Salesforce
8 hours ago

Onboarding Specialist- Marketing cloud- Spanish speaker

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Last checked: 8 hours agoStatus: Live

Job Summary

Partner with new customers post-sale to deliver strategic onboarding for Salesforce Marketing Cloud and the Salesforce Platform. Lead early customer engagements across Marketing Cloud solutions (Engagement, Account Engagement/Pardot, Personalization, Intelligence/Datorama, Marketing Cloud Next, and Third-Party Messaging), guiding adoption through consultative 1:1 and group sessions. Build tailored Success Paths, measure success metrics, and provide recommendations to drive long-term outcomes.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Serve as a subject-matter expert for Salesforce Marketing Cloud during onboarding.
  • •Act as the first post-sale point of contact and deliver a confident, welcoming customer experience.
  • •Lead virtual 1:1 and group onboarding sessions focused on business value and Customer 360.
  • •Apply a consultative approach to understand customer goals, use cases, and success metrics.
  • •Create tailored Success Paths, provide strategic recommendations, and contribute to onboarding best practices and documentation.

Key Requirements

  • •4+ years of experience in customer success, onboarding, or customer-facing roles.
  • •Experience delivering customer presentations and leading strategic engagements.
  • •Strong ability to manage priorities and work independently in a fast-paced environment.
  • •Experience engaging stakeholders from administrators to senior leadership.
  • •Relevant degree or equivalent professional experience.
Experience:4+ years
Skills:Customer-centric mindsetCommunicationPresentation skillsProblem-solvingBusiness acumen
Certifications:Marketing Cloud AdminEmail SpecialistSalesforce Admin
Languages:EnglishSpanish
Tech Stack:Salesforce Marketing CloudSalesforce PlatformEngagementAccount Engagement (Pardot)PersonalizationIntelligence (Datorama)Marketing Cloud NextThird-Party MessagingCustomer 360CRM

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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