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Kerzer International
Cape Town
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Organization","Detail-oriented","Team player"]

Serve as the primary point of contact for assigned guests, coordinating the full stay—from reservations and special events to room orientation, housekeeping and laundry, and concierge services. Anticipate needs, handle guest requests and complaints within service standards, and resolve issues efficiently while following brand standards and SOPs. Use operational systems and suggestive selling to drive guest satisfaction and revenue generation, while maintaining detailed guest profiles and daily logs.

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Kerzer International
Kerzer International
14 hours ago

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as the primary point of contact for assigned guests, coordinating the full stay—from reservations and special events to room orientation, housekeeping and laundry, and concierge services. Anticipate needs, handle guest requests and complaints within service standards, and resolve issues efficiently while following brand standards and SOPs. Use operational systems and suggestive selling to drive guest satisfaction and revenue generation, while maintaining detailed guest profiles and daily logs.
Location: Cape Town
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Act as the sole point of contact for assigned guests, anticipating needs and delivering personalized service throughout the stay.
  • •Coordinate guest requests and services including reservations, dining/spa appointments, activities, room orientation, housekeeping preferences, laundry, packing/unpacking, and luggage assistance.
  • •Maintain accurate guest profiles, agendas, daily logs, and preferences while using ALICE, SAGA, OPERA, POS, and related operational systems.
  • •Support resort operations by coordinating housekeeping, maintenance, room readiness, turndown service, and special requests prior to arrival.
  • •Handle guest complaints and resolve issues effectively while driving guest satisfaction and revenue generation through suggestive selling.

Key Requirements

  • •High school completed; a university degree is an advantage.
  • •Minimum 2 years in a similar role.
  • •Bilingual communication; English 100% proficient.
  • •Proficiency with MS Office, OPERA PMS, ALICE, and SAGA.
  • •Exceptional communication and interpersonal skills with a guest-focused, organized, detail-oriented approach.
Experience:2+ yearsLuxury hospitality
Education:High School
Skills:CommunicationInterpersonal skillsOrganizationDetail-orientedTeam player
Languages:English
Tech Stack:MS OfficeOPERA PMSALICESAGAPOSMultimedia systemsResort radios

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn