Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client relationship building","Coaching","Teamwork","Organizational skills","Time management"]

Serve as a trusted problem-solver in the branch by resolving complex client servicing issues, coaching tellers, and ensuring accurate, compliant teller operations. Listen for financial wellness opportunities, transition clients to a banker for deeper conversations, and promote relevant products and tools. Manage day-to-day teller line scheduling and operational standards, support teller onboarding, participate in branch huddles/debriefs, and adhere to KeyBank compliance, audit, and security procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
KeyCorp
KeyCorp
3 hours ago

Lead Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a trusted problem-solver in the branch by resolving complex client servicing issues, coaching tellers, and ensuring accurate, compliant teller operations. Listen for financial wellness opportunities, transition clients to a banker for deeper conversations, and promote relevant products and tools. Manage day-to-day teller line scheduling and operational standards, support teller onboarding, participate in branch huddles/debriefs, and adhere to KeyBank compliance, audit, and security procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Resolve complex client servicing issues and act as a trusted resource for teller line needs.
  • •Coach other tellers while ensuring efficient, accurate performance of teller functions in the branch.
  • •Listen for financial wellness opportunities and transition clients appropriately to a banker.
  • •Manage day-to-day teller line duties, including teller scheduling and coaching for operational effectiveness and compliance.
  • •Follow compliance, audit, and security procedures, balance cash drawers, and support branch onboarding/training as needed.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High school diploma, GED, or equivalent business experience (required).
  • •3+ years of demonstrated superior client relationship skills (required).
  • •3+ years of cash-handling experience (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Ability to lead, motivate, foster teamwork, and manage multiple tasks (required).
Experience:3+ years
Education:High School
Skills:Client relationship buildingCoachingTeamworkOrganizational skillsTime management
Licenses:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn