Fortinet

2 months ago

Senior Technical Support Engineer -SIEM (FortiSiem)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer for FortiSIEM within the EMEA teams based in Sophia Antipolis (France) or Frankfurt (Germany). You will investigate customer issues, provide advanced technical support, analyze problems, reproduce complex environments, collaborate with R&D, and contribute to technical documentation to improve Fortinet’s SIEM products.

Location: Sophia Antipolis, Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Investigate customer issues, reproduce problems in-house, and work with engineering teams to provide solutions.
•Provide direct technical support to customers and partners throughout the EMEA region via phone and web-based systems.
•Analyze and technically investigate reported problems and reproduce complex customer environments in the lab.
•Provide technical solutions to address customer issues and follow up with R&D to resolve product issues.
•Create technical documentation and bulletins to improve internal and external technical articles and whitepapers.

Key Requirements

•Five or more years of experience in technical support or IT security, with a focus on SIEM or security products.
•Strong understanding of data networking protocols (TCP/IP, routing and switching) and network management tools.
•Experience with Fortinet products and Fortinet certifications are an advantage (e.g., NSE4, FCP).
•Excellent written and verbal communication skills in English and local language as required.
•Bachelor’s degree in Computer Science, Information Security, or related field; equivalent practical experience considered.

Experience:5+ yearsCybersecuritySIEMFortinet

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingCustomer serviceTeamwork

Certifications:NSE4FCP

Languages:English

Tech Stack:FortiSIEMFortiSOARFortiAnalyzerLinuxVMwareAWSAzurePostgreSQLClickHouseJava EEApacheHTMLCSSJavaScriptXMLJSONTCP/IP

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

2 months ago

Senior Technical Support Engineer -SIEM (FortiSiem)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Sophia Antipolis, Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Investigate customer issues, reproduce problems in-house, and work with engineering teams to provide solutions.
•Provide direct technical support to customers and partners throughout the EMEA region via phone and web-based systems.
•Analyze and technically investigate reported problems and reproduce complex customer environments in the lab.
•Provide technical solutions to address customer issues and follow up with R&D to resolve product issues.
•Create technical documentation and bulletins to improve internal and external technical articles and whitepapers.

Key Requirements

•Five or more years of experience in technical support or IT security, with a focus on SIEM or security products.
•Strong understanding of data networking protocols (TCP/IP, routing and switching) and network management tools.
•Experience with Fortinet products and Fortinet certifications are an advantage (e.g., NSE4, FCP).
•Excellent written and verbal communication skills in English and local language as required.
•Bachelor’s degree in Computer Science, Information Security, or related field; equivalent practical experience considered.

Experience:5+ yearsCybersecuritySIEMFortinet

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingCustomer serviceTeamwork

Certifications:NSE4FCP

Languages:English

Tech Stack:FortiSIEMFortiSOARFortiAnalyzerLinuxVMwareAWSAzurePostgreSQLClickHouseJava EEApacheHTMLCSSJavaScriptXMLJSONTCP/IP

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn