Senior Technical Support Engineer -SIEM

Fortinet
Frankfurt, France, Sophia Antipolis
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Troubleshooting","Problem-solving","Analysis","Listening"]

Provide direct technical support to customers and partners across EMEA for FortiSIEM. Investigate and reproduce customer issues, analyze logs/debug traces/packet captures, and deliver technical solutions by working with engineering and R&D teams. Apply strong data networking knowledge (TCP/IP, routing, switching) and develop documentation, bulletins, and internal/external technical articles to improve product and customer outcomes.

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FursaFursa
Fortinet
Fortinet
3 months ago

Senior Technical Support Engineer -SIEM

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide direct technical support to customers and partners across EMEA for FortiSIEM. Investigate and reproduce customer issues, analyze logs/debug traces/packet captures, and deliver technical solutions by working with engineering and R&D teams. Apply strong data networking knowledge (TCP/IP, routing, switching) and develop documentation, bulletins, and internal/external technical articles to improve product and customer outcomes.
Location: Frankfurt, France, Sophia Antipolis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Investigate customer issues, including reproducing problems in-house, and work with engineering teams to provide solutions.
  • •Provide direct technical support via phone and web-based systems to customers and partners across EMEA.
  • •Conduct analysis and technical investigation of reported problems.
  • •Deliver technical solutions to address customer issues and follow up with R&D departments to resolve product issues.
  • •Perform problem investigation using debug traces, logs, and packet captures; reproduce complex environments on lab equipment and create technical documentation/bulletins.

Key Requirements

  • •5+ years of experience.
  • •Bachelor’s degree in Computer Science, Computer Security, Software Engineering, or equivalent training/experience.
  • •Strong understanding of data networking protocols, TCP/IP, routing, and switching.
  • •Very good working knowledge of Linux, with strong troubleshooting and problem-solving skills.
  • •Experience with FortiSIEM (SIEM products) is advantageous; experience/certification with FortiAnalyzer and FortiSOAR is an asset.
Experience:5+ yearsCybersecuritySIEMNetworking
Education:Bachelor's in Computer Science, Computer Security, Software Engineering or related field
Skills:CommunicationTroubleshootingProblem-solvingAnalysisListening
Certifications:FortiAnalyzerFortiSOARFCPNSE4
Languages:English
Tech Stack:FortiSIEMFortiAnalyzerFortiSOARTCP/IPRoutingSwitchingLinuxVMwareAWSAzureJava EEApacheHTMLCSSJavaScriptPostgreSQLClickhouseXMLJSONPacket captures

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn