Honeywell

1 month ago

Sr Cust Supp Mgt Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead field service operations for Lifecycle Solutions in Japan, managing and developing Field Service Specialists across territories. Drive customer engagement, operational excellence, and process alignment within Honeywell Process Solutions. Partner with contract managers to plan resource delivery, ensure service quality, and foster strong customer relationships while coordinating with cross-functional teams in a highly matrixed environment.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Develop strong trust relationships with key customer contacts.
•Work with Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
•As needed, directly contact customers to schedule FSS contract or SPOT activities to ensure customer availability.
•Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs.
•Provide exceptional support to customers and resolve any issues or concerns.

Key Requirements

•Min. 15 years of experience in Field Service & Support/Project Engineering or related roles.
•Experience in Process Automation Industry.
•Experience to work in highly matrix, fast-paced and changing environment.
•Proven ability to collaborate with teams across the businesses / functions to deliver results.
•Command on Japanese and English languages and effective communication skills.

Experience:15+ yearsProcess AutomationField Service

Skills:CommunicationLeadershipProblem-solvingCustomer serviceTeam management

Languages:EnglishJapanese

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Honeywell

1 month ago

Sr Cust Supp Mgt Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Develop strong trust relationships with key customer contacts.
•Work with Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
•As needed, directly contact customers to schedule FSS contract or SPOT activities to ensure customer availability.
•Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs.
•Provide exceptional support to customers and resolve any issues or concerns.

Key Requirements

•Min. 15 years of experience in Field Service & Support/Project Engineering or related roles.
•Experience in Process Automation Industry.
•Experience to work in highly matrix, fast-paced and changing environment.
•Proven ability to collaborate with teams across the businesses / functions to deliver results.
•Command on Japanese and English languages and effective communication skills.

Experience:15+ yearsProcess AutomationField Service

Skills:CommunicationLeadershipProblem-solvingCustomer serviceTeam management

Languages:EnglishJapanese

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor