Cisco

1 month ago

Customer Experience Customer Success Specialist - Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

As a Customer Success Specialist, you’ll act as a strategic advisor and technical expert to Cisco’s security customers in Jakarta, guiding onboarding, adoption, and value realization across Networking, Security, and Cloud & AI Infrastructure. You’ll lead executive workshops, shape roadmaps, and partner with Engineering and Product Management to improve security offerings, ensuring customers move from purchase to sustained value.

Location: Jakarta

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, while providing feedback to CX Product Management to improve offerings.
•Accelerate value realization by applying adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving business outcomes, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks by handling customer expectations and resolving issues promptly to ensure a successful customer journey.
•Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps and keep project collaborators aligned.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs for long-term product utilization.

Key Requirements

•7–10+ years in technical consulting or security-focused customer-facing roles.
•Bachelor’s degree in Engineering or Computer Science; Master’s preferred.
•Expert knowledge of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, and Secure Workload; experience with XDR/SNA and advanced firewall capabilities.
•Proven ability to transition customers from foundational use to ongoing adoption of advanced security features.
•Ability to lead workshops and provide feedback to product management to improve offerings.

Experience:7-10 yearsCybersecurityNetworkingSecurity

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadership

Certifications:CISSPCISMCCIECisco Certified Success Specialist

Languages:English

Tech Stack:Cisco Secure AccessUmbrellaDUOISENGFWSecure WorkloadXDRSNA

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Customer Experience Customer Success Specialist - Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Jakarta

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, while providing feedback to CX Product Management to improve offerings.
•Accelerate value realization by applying adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving business outcomes, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks by handling customer expectations and resolving issues promptly to ensure a successful customer journey.
•Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps and keep project collaborators aligned.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs for long-term product utilization.

Key Requirements

•7–10+ years in technical consulting or security-focused customer-facing roles.
•Bachelor’s degree in Engineering or Computer Science; Master’s preferred.
•Expert knowledge of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, and Secure Workload; experience with XDR/SNA and advanced firewall capabilities.
•Proven ability to transition customers from foundational use to ongoing adoption of advanced security features.
•Ability to lead workshops and provide feedback to product management to improve offerings.

Experience:7-10 yearsCybersecurityNetworkingSecurity

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadership

Certifications:CISSPCISMCCIECisco Certified Success Specialist

Languages:English

Tech Stack:Cisco Secure AccessUmbrellaDUOISENGFWSecure WorkloadXDRSNA

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor