Customer Experience Customer Success Specialist - Security

Cisco
Jakarta
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 7-10 yearsEducation: bachelorsSkills: []

Serve as a strategic advisor and technical expert for Cisco’s Customer Experience (CX) organization, leading end-to-end security adoption engagements. You’ll baseline customer environments, build onboarding roadmaps, and facilitate executive workshops to accelerate measurable value realization. As the “voice of the customer,” you’ll provide feedback that shapes Cisco’s product roadmap, while guiding long-term utilization of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, and Secure Workload.

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Cisco
Cisco
3 months ago

Customer Experience Customer Success Specialist - Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Closed
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a strategic advisor and technical expert for Cisco’s Customer Experience (CX) organization, leading end-to-end security adoption engagements. You’ll baseline customer environments, build onboarding roadmaps, and facilitate executive workshops to accelerate measurable value realization. As the “voice of the customer,” you’ll provide feedback that shapes Cisco’s product roadmap, while guiding long-term utilization of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, and Secure Workload.
Location: Jakarta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to customer needs, providing feedback to CX Product Management.
  • •Accelerate value realization by applying validated adoption frameworks, including baselining environments and building onboarding journeys.
  • •Identify and mitigate adoption risks (e.g., low technical usage or integration barriers) by handling expectations and resolving issues promptly.
  • •Document adoption plans, site matrices, and multi-functional communications to produce detailed roadmaps across the onboarding lifecycle.
  • •Guide customers’ strategic/tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs for long-term product utilization.

Key Requirements

  • •7–10+ years in technical consulting or security-focused customer-facing roles.
  • •Expert knowledge of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, and Secure Workload.
  • •Practical experience driving adoption of XDR/SNA and advanced firewall capabilities.
  • •Proven ability to transition customers from foundational use to ongoing adoption of advanced security features.
  • •Bachelor’s degree in Engineering or Computer Science (Master’s preferred) with CISSP/CISM preferred (CCIE or Cisco Certified Success Specialist suggested).
Experience:7-10 yearsSecurityCustomer-facingTechnical consulting
Education:Bachelor's in Engineering or Computer Science
Certifications:CISSPCISMCCIECisco Certified Success Specialist
Tech Stack:Cisco Secure AccessUmbrellaDUOISENGFWSecure WorkloadXDR/SNANext Generation Firewall

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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