D365 CRM Functional Consultant

Avanade
London
Full timeFunction: Consulting & AdvisorySkills: ["Client-focused","Communication","Presentation","Stakeholder management","Mentoring"]

Design, develop, and implement Dynamics 365 Customer Engagement solutions (Sales, Customer Service, Marketing, Field Service), translating client requirements into functional configurations and integrations. Partner with stakeholders to analyze business processes, advise on best practices, and ensure successful delivery. Lead solution design and configuration, support governance and security, mentor junior team members, and produce functional documentation, status reporting, and enablement workshops for client teams.

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Avanade
Avanade
3 days ago

D365 CRM Functional Consultant

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Last checked: 7 hours agoStatus: Live

Job Summary

Design, develop, and implement Dynamics 365 Customer Engagement solutions (Sales, Customer Service, Marketing, Field Service), translating client requirements into functional configurations and integrations. Partner with stakeholders to analyze business processes, advise on best practices, and ensure successful delivery. Lead solution design and configuration, support governance and security, mentor junior team members, and produce functional documentation, status reporting, and enablement workshops for client teams.
Location: London
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Design and configure Dynamics 365 CE modules to meet client requirements, optimizing workflows, data management, and reporting.
  • •Collaborate with stakeholders to gather requirements and translate business processes into functional solutions.
  • •Customize Dynamics 365 CE for client-specific processes (custom entities, fields, workflows, and forms) and support integrations with other business applications.
  • •Act as a primary functional advisor for clients, sharing Dynamics 365 CE best practices and industry standards to drive business optimization.
  • •Document functional specifications and configuration changes, prepare project status reports, and deliver workshops/training to client teams or internal staff.

Key Requirements

  • •Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.).
  • •Hands-on experience customizing Dynamics 365 CE (entities, forms, views, workflows, dashboards).
  • •Strong understanding of CRM principles and customer engagement processes.
  • •Ability to write functional specifications and process documentation.
  • •Familiarity with Power Platform components (Power Apps, Power Automate) and appreciation of ALM and DevOps practices.
Skills:Client-focusedCommunicationPresentationStakeholder managementMentoring
Certifications:MB-210MB-230PL-200
Tech Stack:Microsoft Dynamics 365Dynamics 365 Customer EngagementPower PlatformPower AppsPower AutomateERPALMDevOpsWorkflowsDashboardsSecurity rolesData governanceCRM

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn