Technical Support Engineer

AMD
Austin, Plano
Workplace: OnsiteFull timeUSD 62,300 - 106,800 annuallyFunction: Customer Support (Service Desk)Experience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Troubleshooting","Organizational skills","Technical documentation","Communication"]

Lead daily data center operations by mentoring a team of technicians and acting as the primary escalation point for technical and operational issues. Provide senior-level support for bring-up, validation, and debugging of pre-production silicon and custom server platforms, including root-cause analysis across boot, POST, memory, PCIe, thermal, power, and firmware. Own DCIM data, manage capacity and facility coordination, and drive rack-and-stack, cabling, and continuous improvement projects to ensure secure, efficient, scalable operations.

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FursaFursa
AMD
AMD
1 day ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead daily data center operations by mentoring a team of technicians and acting as the primary escalation point for technical and operational issues. Provide senior-level support for bring-up, validation, and debugging of pre-production silicon and custom server platforms, including root-cause analysis across boot, POST, memory, PCIe, thermal, power, and firmware. Own DCIM data, manage capacity and facility coordination, and drive rack-and-stack, cabling, and continuous improvement projects to ensure secure, efficient, scalable operations.
Location: Austin, Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and develop a team of data center technicians through coaching, training, scheduling, and escalation support.
  • •Provide advanced support for bring-up, validation, and debug of pre-production silicon and custom server platforms, including root-cause analysis of hardware and firmware failures.
  • •Perform board-level/platform debugging and updates using tools such as serial consoles, BMC/IPMI/Redfish, POST diagnostics, and recovery procedures.
  • •Own and manage DCIM data (asset tracking, connectivity mapping, capacity management) and monitor power, cooling, and environmental conditions.
  • •Drive continuous improvement projects including rack-and-stack, cabling, deployments/relocations/decommissioning, and operational compliance and metrics tracking.

Pay and Benefits

Salary: USD 62,300 - 106,800 annually

Key Requirements

  • •7+ years of experience in data center operations, server hardware support, hardware validation, or related technical environments.
  • •Prior experience leading or supervising technical teams.
  • •Strong knowledge of x86 server architecture across CPUs, memory, PCIe, storage, networking, power, and thermal subsystems.
  • •Hands-on hardware/platform debugging experience using tools such as BMC/IPMI/Redfish, serial consoles, and POST diagnostics.
  • •Ability to work onsite in Plano, TX and perform physical duties in a data center environment (including lifting up to 50 lbs.).
Experience:7+ yearsData center operationsServer hardwareHardware validation
Education:Bachelor's in Information Technology, Computer Engineering, Electrical Engineering, Computer Science, or a related field
Skills:LeadershipTroubleshootingOrganizational skillsTechnical documentationCommunication
Languages:En-us
Tech Stack:X86BMCIPMIRedfishSerial consolesPOST diagnosticsBIOSCPLDFirmwareDCIMLinuxServiceNowJiraChangeGearPythonBashPowerShellAMD EPYCAMD InstinctSunbird dcTrack

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn