Customer Service Representatives- Remote

Sutherland
Atlanta
Workplace: RemoteFull timeUSD 16+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Attention to detail","Problem-solving","Customer service"]

Handle maintenance, collections, and liquidation activities for an assigned portfolio of accounts. You’ll respond to customer inquiries, review payment histories and notes, communicate account statuses (open/closed, transfers, title protection), assist with optional products, and support extensions and deferrals when customers can’t pay. Maintain accurate interaction records, use manual calculations and multiple systems, and deliver accurate, specialist-level guidance during Monday–Friday hours (7AM–7PM CST).

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Service Representatives- Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle maintenance, collections, and liquidation activities for an assigned portfolio of accounts. You’ll respond to customer inquiries, review payment histories and notes, communicate account statuses (open/closed, transfers, title protection), assist with optional products, and support extensions and deferrals when customers can’t pay. Maintain accurate interaction records, use manual calculations and multiple systems, and deliver accurate, specialist-level guidance during Monday–Friday hours (7AM–7PM CST).
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Review customer contracts and payment components (including voluntary surrender, Principal and Interest breakdown, and Total Loss process).
  • •Advise customers on account statuses, including open/closed accounts.
  • •Provide customer information on titles and related statuses (including state-to-state transfers and title protection).
  • •Take payments, review payment history/notes, and clearly communicate account statuses to customers.
  • •Maintain accurate records of customer interactions and recommend appropriate solutions based on account analysis.

Pay and Benefits

Salary: USD 16 hourly
Perks:MedicalDentalVisionPaid Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Strong verbal and written communication skills and ability to multitask across multiple systems.
  • •Strong attention to detail and drive to solve problems and meet goals.
  • •Familiarity with Microsoft Office tools.
  • •Experience in customer service; comfortable with manual calculations and handling customer inquiries.
Experience:BankingFinancial servicesTelecommunications
Education:High School
Skills:CommunicationMultitaskingAttention to detailProblem-solvingCustomer service
Languages:English
Tech Stack:Microsoft OfficeIOSAndroid

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor