Fraud Officer

HSBC
Hyderabad
Full timeFunction: Legal, Risk & ComplianceSkills: ["Communication","Rapport building","Adaptability","Problem-solving","Attention to detail"]

Provide high-quality fraud processing service in a call-centre environment, handling customer interactions and follow-ups while meeting productivity and case/call quality KPIs. Ensure process adherence, investigate and resolve issues or refer with recommendations, and continuously update knowledge of procedures. Maintain HSBC internal controls and comply with Group Compliance Policy, supporting risk containment and audit/regulatory action implementation.

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FursaFursa
HSBC
HSBC
19 hours ago

Fraud Officer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide high-quality fraud processing service in a call-centre environment, handling customer interactions and follow-ups while meeting productivity and case/call quality KPIs. Ensure process adherence, investigate and resolve issues or refer with recommendations, and continuously update knowledge of procedures. Maintain HSBC internal controls and comply with Group Compliance Policy, supporting risk containment and audit/regulatory action implementation.
Location: Hyderabad
Employment Type: Full time
Job Function: Legal, Risk & Compliance

Key Responsibilities

  • •Provide high-quality fraud processing service and achieve customer satisfaction within specified PLAs.
  • •Meet productivity and quality KPIs (productivity%, RPH, contact rate, AHT, case quality, call quality, complaints/compliments).
  • •Follow procedures and ensure instructions/requests are correctly interpreted and implemented, referring deviations/exceptions to a supervisor.
  • •Investigate and resolve issues or refer with recommendations; perform research and customer follow-up or route to the appropriate department.
  • •Support risk management and maintain HSBC internal controls, including timely implementation of audit points and regulatory issues.

Key Requirements

  • •Diploma or degree in any discipline, or relevant work experience as an alternative.
  • •Relevant work experience is desirable.
  • •Ability to speak and understand English fluently.
  • •Ability to write letters and create memos comprehensible to related departments.
  • •Flexibility to work shifts and understand/interpret numeric data.
Skills:CommunicationRapport buildingAdaptabilityProblem-solvingAttention to detail
Languages:English
Tech Stack:Computer knowledge

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn