RevenueCat

2 weeks ago

Head of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead and rebuild the Customer Success function into a high-context, commercially sharp team focused on app growth outcomes. Own the CSM operating system—tiers, account plans, health signals, review cadences, escalations, and scalable programs. You’ll coach a team of CSMs, maintain strategic account quality, clarify handoffs with TAM/Support/Growth Advisory, and turn recurring work into reusable playbooks and education to drive measurable customer and business results.

Location: United States, Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Build the CSM operating system for scale: customer tiers, coverage models, account plans, health signals, review cadences, and renewal/expansion touchpoints.
•Lead and coach the CSM team, raising the bar and developing growth-generalist skills across app context, business models, goals, and RevenueCat usage.
•Own strategic account quality by ensuring top accounts have clear goals, risks, stakeholder maps, adoption opportunities, and next steps (with technical input when relevant).
•Make CSMs true growth partners by diagnosing growth bottlenecks, recommending practical RevenueCat adoption, and keeping customers moving toward higher-impact work.
•Clarify handoffs across CSM/TAM/Growth Advisory and turn repeated customer issues into scalable playbooks, templates, education, enablement, and internal assets.

Pay and Benefits

Salary: USD 216,000 annually

Equity and Bonus:Equity

Perks:Remote WorkPaid LeaveLearning BudgetHome Office

Key Requirements

•8-12+ years of experience in Customer Success, Account Management, Customer Growth, Strategic Consulting, Revenue, or a closely related customer-facing function.
•4+ years managing and scaling customer-facing teams.
•Experience owning or strongly influencing renewal, expansion, account health, adoption, or customer-growth outcomes.
•Experience building customer segmentation, coverage models, account planning, health scoring, QBR/EBR motions, renewal processes, or similar CS operating systems.
•Enough technical fluency to operate in a product-led, developer-facing company.

Experience:8-12 yearsB2B SaaSMobileApp-growth

Skills:Customer obsessionCoachingAnalytical judgmentWritten communicationHigh ownership

Company Brief

RevenueCat

Provides a subscription infrastructure platform for mobile and web apps to manage in-app purchases, receipts, analytics, and customer entitlements, simplifying revenue management and integrations across platforms and payment providers.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Website LinkedIn

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RevenueCat

2 weeks ago

Head of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States, Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Build the CSM operating system for scale: customer tiers, coverage models, account plans, health signals, review cadences, and renewal/expansion touchpoints.
•Lead and coach the CSM team, raising the bar and developing growth-generalist skills across app context, business models, goals, and RevenueCat usage.
•Own strategic account quality by ensuring top accounts have clear goals, risks, stakeholder maps, adoption opportunities, and next steps (with technical input when relevant).
•Make CSMs true growth partners by diagnosing growth bottlenecks, recommending practical RevenueCat adoption, and keeping customers moving toward higher-impact work.
•Clarify handoffs across CSM/TAM/Growth Advisory and turn repeated customer issues into scalable playbooks, templates, education, enablement, and internal assets.

Pay and Benefits

Salary: USD 216,000 annually

Equity and Bonus:Equity

Perks:Remote WorkPaid LeaveLearning BudgetHome Office

Key Requirements

•8-12+ years of experience in Customer Success, Account Management, Customer Growth, Strategic Consulting, Revenue, or a closely related customer-facing function.
•4+ years managing and scaling customer-facing teams.
•Experience owning or strongly influencing renewal, expansion, account health, adoption, or customer-growth outcomes.
•Experience building customer segmentation, coverage models, account planning, health scoring, QBR/EBR motions, renewal processes, or similar CS operating systems.
•Enough technical fluency to operate in a product-led, developer-facing company.

Experience:8-12 yearsB2B SaaSMobileApp-growth

Skills:Customer obsessionCoachingAnalytical judgmentWritten communicationHigh ownership

Company Brief

RevenueCat

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Website LinkedIn