Lead CSR / Teller - Brickyard - Full Time

Fifth Third Bancorp
Chicago
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Risk management","Confidentiality","Sound judgment","Leadership"]

Provide excellent customer service for complex CSR/teller interactions, using independent judgment and sound risk management. Listen to customer needs, ask questions, and guide customers to the right business partners for consultative conversations. Maintain confidentiality, follow policies and ethics, support daily office operations, complete cash counts, and collaborate with the Financial Center Manager. Serve as a resource and help train newly hired Customer Service Representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Lead CSR / Teller - Brickyard - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide excellent customer service for complex CSR/teller interactions, using independent judgment and sound risk management. Listen to customer needs, ask questions, and guide customers to the right business partners for consultative conversations. Maintain confidentiality, follow policies and ethics, support daily office operations, complete cash counts, and collaborate with the Financial Center Manager. Serve as a resource and help train newly hired Customer Service Representatives.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service in complex CSR/teller interactions using independent judgment.
  • •Listen to customer needs, ask questions, and guide customers to the appropriate business partners for consultative conversations.
  • •Follow policies and procedures, elevate risk concerns appropriately, and ensure actions support a positive customer experience.
  • •Support daily office operations with the CSR and bankers, including monthly cash counts, FCA requests, and maintaining balancing records.
  • •Build working knowledge of retail products/services, use tools for referrals, and assist in training newly hired Customer Service Representatives.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma or GED.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Extensive cash handling experience and ability to maintain accurate balancing records.
  • •Ability to interact comfortably and confidently with the public and take initiative to resolve problems.
  • •Flexibility in scheduling.
Experience:Customer service
Education:High School
Skills:Customer serviceRisk managementConfidentialitySound judgmentLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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