Account Manager, Accountant

Kick
Toronto
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Presentation","Empathy","Customer relationship management","Problem-solving"]

Own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal. Become a product expert to help accountants use Kick, design repeatable processes across the accountant lifecycle, and track metrics like activation rates and net revenue retention while acting as the voice of the accountant to Product, Engineering and AI teams.

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FursaFursa
Kick
Kick
5 months ago

Account Manager, Accountant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 minutes agoStatus: Live

Job Summary

Own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal. Become a product expert to help accountants use Kick, design repeatable processes across the accountant lifecycle, and track metrics like activation rates and net revenue retention while acting as the voice of the accountant to Product, Engineering and AI teams.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal.
  • •Design repeatable processes across the entire accountant lifecycle: education, adoption, growth and advocacy.
  • •Track and optimize key metrics like activation rates, net revenue retention and expansion velocity.
  • •Act as the voice of the accountant and provide clear, structured feedback to Product, Engineering and AI teams.
  • •Collaborate with the CEO and Head of Growth to define and build a repeatable customer growth playbook.

Pay and Benefits

Perks:Health InsuranceDentalVisionEquityPaid Leave

Key Requirements

  • •3-5+ years track record of managing customer relationships and driving post-sale outcomes in SaaS
  • •Startup experience; you thrive in a fast-paced, adaptive environment
  • •Experience supporting a technical audience; bonus if you have accountants or finance background
  • •Background in accounting, bookkeeping, or financial services; CPA/EA or related qualifications are a plus
  • •Excellent written and verbal communication and presentation skills
Experience:3-5 yearsSaaSAccountingFinanceStartupAccounting firms
Skills:CommunicationPresentationEmpathyCustomer relationship managementProblem-solving
Certifications:CPAEA
Languages:English

Company Brief

Kick
Kick is a live-streaming platform focused on gaming, IRL, and variety content, offering creators monetization tools, community features, and a competitive revenue-sharing model to attract streamers and viewers away from incumbent platforms.
Industry: Streaming Platforms
Founded: 2022
Website