Customer Experience Advocate (Remote, Insurance Tech Startup)

Jerry
Nashville, Dallas, Orlando, Memphis
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Success & Account ManagementSkills: ["Friendly","Positive attitude","Teamwork","Work ethic","Problem-solving","Communication"]

Deliver fast, friendly support to car and home insurance customers by answering inbound calls, navigating coverage questions, and removing barriers to the right policy. Learn the Jerry app and a wide range of insurance carriers to earn customer trust, process service requests (e.g., vehicles, drivers, lienholders, documents), and continuously improve the product by sharing what you hear from customers.

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Jerry
Jerry
10 hours ago

Customer Experience Advocate (Remote, Insurance Tech Startup)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver fast, friendly support to car and home insurance customers by answering inbound calls, navigating coverage questions, and removing barriers to the right policy. Learn the Jerry app and a wide range of insurance carriers to earn customer trust, process service requests (e.g., vehicles, drivers, lienholders, documents), and continuously improve the product by sharing what you hear from customers.
Location: Nashville, Dallas, Orlando, Memphis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Take great care of customers by catching what they didn’t know to ask about and helping with coverage gaps, discounts, and renewals.
  • •Answer inbound calls for customers shopping auto/home/motorcycle and for policyholders needing changes.
  • •Get deep on the product and use knowledge of multiple insurance company offerings to guide customers.
  • •Solve problems to connect customers with the right coverage and remove barriers.
  • •Process service requests including vehicles, drivers, lienholders, and policy documents.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeaveEquityParental LeaveWellness Stipend

Key Requirements

  • •Previous customer service, sales, or hospitality experience is a plus (not required).
  • •Genuinely friendly and positive attitude with a willingness to work as a team.
  • •Strong work ethic.
  • •Strong problem solving skills.
  • •Strong communication skills.
Experience:InsuranceInsurtechFintech
Skills:FriendlyPositive attitudeTeamworkWork ethicProblem-solvingCommunication
Licenses:P&C insurance license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor