Technical Support Engineer II

Couchbase
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4-7 yearsEducation: bachelorsSkills: ["Analytical skills","Problem-solving","Customer focus"]

Serve as the primary technical point of contact for Couchbase customers, troubleshooting issues on on-prem and cloud deployments. Diagnose and resolve support requests through ticketing and screen-sharing, reproduce customer cases (including code changes and node-failure simulations), and become a product expert on new features. Contribute to knowledge base content, train as a specialist in Couchbase components, and manage single-point ownership for strategic customers.

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FursaFursa
Couchbase
Couchbase
7 hours ago

Technical Support Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the primary technical point of contact for Couchbase customers, troubleshooting issues on on-prem and cloud deployments. Diagnose and resolve support requests through ticketing and screen-sharing, reproduce customer cases (including code changes and node-failure simulations), and become a product expert on new features. Contribute to knowledge base content, train as a specialist in Couchbase components, and manage single-point ownership for strategic customers.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and solve customer issues on their on-prem and cloud deployments.
  • •Engage with customers via ticketing and screen-sharing to identify, resolve, and educate on technical support requests.
  • •Reproduce customer cases for deeper troubleshooting and analysis, including writing/modifying code or simulating node failure situations.
  • •Stay up-to-date on new features and become a product expert for customers.
  • •Identify and publish technical articles/knowledge-base entries, and train as a specialist in one or more Couchbase component areas.

Pay and Benefits

Perks:Paid LeaveDentalVisionLife InsuranceRetirement ProgramMeal AllowanceMedical PlansRemote Work

Key Requirements

  • •BS in Computer Science, Engineering, or equivalent experience in software/technologically relevant fields.
  • •4-7 years troubleshooting and resolving issues for users/developers of backend infrastructure applications (e.g., databases, application servers, hypervisors, cloud).
  • •Strong Unix/Linux administration skills.
  • •Familiarity with NoSQL databases.
  • •Experience troubleshooting distributed high-performance systems (Kubernetes and Docker are a plus).
Experience:4-7 yearsBackend infrastructureDatabasesNoSQLDistributed systemsCloud
Education:Bachelor's in Computer Science, Engineering
Skills:Analytical skillsProblem-solvingCustomer focus
Languages:English
Tech Stack:GolangNoSQLUnix/LinuxKubernetesDockerCloudOn-prem

Company Brief

Couchbase
Develops a distributed NoSQL database platform that enables enterprises to build, deploy, and manage modern applications with high performance, scalability, and flexible data models across cloud and on-premises environments.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2011
WebsiteLinkedIn