AI Quality Assurance Intern

Cresta
Toronto
Workplace: OnsiteInternshipFunction: QA, Test & Release EngineeringSkills: ["Analytical thinking","Curiosity","Communication","Problem-solving"]

Curious, detail-oriented student sought for the AI Delivery team to evaluate Cresta’s AI Agents and Agent Assist systems. You’ll perform AI behavior analysis, test intent recognition, assess conversation quality, audit model outputs, and refine prompts—delivering actionable feedback to improve accuracy, safety, and redaction/PII handling in real-time interactions.

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FursaFursa
Cresta
Cresta
8 months ago

AI Quality Assurance Intern

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Curious, detail-oriented student sought for the AI Delivery team to evaluate Cresta’s AI Agents and Agent Assist systems. You’ll perform AI behavior analysis, test intent recognition, assess conversation quality, audit model outputs, and refine prompts—delivering actionable feedback to improve accuracy, safety, and redaction/PII handling in real-time interactions.
Location: Toronto
Workplace: Onsite
Employment Type: Internship
Job Function: QA, Test & Release Engineering
Seniority: Intern level

Key Responsibilities

  • •Execute structured test plans for AI Agent implementations.
  • •Validate that intents, entities, and workflows trigger correctly.
  • •Identify behavioral inconsistencies, misclassifications, or hallucinations.
  • •Review and validate AI-generated suggestions, summaries, and classifications.
  • •Provide actionable feedback to improve intent models and redaction/PII handling.

Pay and Benefits

Perks:Meal Allowance4 Days

Key Requirements

  • •Curious, detail-oriented student with an interest in AI/ML/NLP and chatbots.
  • •Strong analytical thinking and problem-solving skills; ability to reason about AI behavior.
  • •Ability to execute structured test plans for AI Agent implementations and document results.
  • •Ability to identify behavioral inconsistencies, misclassifications, or hallucinations in AI outputs.
  • •Strong written and verbal communication; ability to provide actionable feedback to improve models and workflows.
Experience:Ai/mlNlpChatbots
Skills:Analytical thinkingCuriosityCommunicationProblem-solving
Languages:English
Tech Stack:AINLPTesting

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn