Technical Support Engineer

Salesforce
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer-focused","Teamwork","Independent work","Adaptability","Communication","Analytical thinking","Troubleshooting","Problem-solving"]

Provide world-class technical support to customers, partners, and internal teams, managing incidents and escalations through the Salesforce CRM system. Own the support lifecycle from issue analysis and reproduction through timely, detailed resolution while managing customer expectations. Coordinate with regional partners and other teams to accelerate defect fixes, prevent at-risk situations, and help deflect escalations through proactive guidance.

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FursaFursa
Salesforce
Salesforce
1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide world-class technical support to customers, partners, and internal teams, managing incidents and escalations through the Salesforce CRM system. Own the support lifecycle from issue analysis and reproduction through timely, detailed resolution while managing customer expectations. Coordinate with regional partners and other teams to accelerate defect fixes, prevent at-risk situations, and help deflect escalations through proactive guidance.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide best-in-class technical support to customers, partners, and internal teams.
  • •Manage customer issues and escalations within the Salesforce CRM system.
  • •Handle the full technical support lifecycle by analyzing and reproducing problems and managing customer expectations.
  • •Work with regional partners on proactive support, enablement, and guidance.
  • •Coordinate with other teams to identify, report, and speed up resolutions of product defects to prevent or reduce escalations.

Key Requirements

  • •5+ years of industry experience supporting mission-critical software components, with exposure to cloud-native applications/architecture being a plus.
  • •Excellent level of Java with demonstrable programming experience.
  • •Experience debugging in Java or another object-oriented programming language.
  • •Strong grasp of relational database management theory and practice, particularly Oracle and MS SQL Server.
  • •Bachelor’s degree in a relevant field (e.g., Computer Science, Computational Mathematics, Computer/Software Engineering) or equivalent practical experience.
Experience:5+ years
Education:Bachelor's in Computer Science, Computational Mathematics, Computer/Software Engineering
Skills:Customer-focusedTeamworkIndependent workAdaptabilityCommunicationAnalytical thinkingTroubleshootingProblem-solving
Languages:English
Tech Stack:JavaSalesforce CRMOracleMS SQL ServerWindowsLinuxRed HatSuSEAzureAWSGCPOpenAPI Specification (Swagger)RESTSOAP

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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