Float Personal Banker I- 75th and Thunderbird

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Problem resolution","Sound judgment","Teamwork","Diplomacy"]

Provide day-to-day customer care for retail banking transactions, answering inquiries, resolving issues, and escalating more complex problems to leadership as needed. Maintain confidentiality, follow policies and procedures to manage risk, and support efficient office operations. Build customer rapport to uncover needs and make sales referrals for bank products using tracking tools, while reviewing dashboards and continuously improving through training and education.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Float Personal Banker I- 75th and Thunderbird

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide day-to-day customer care for retail banking transactions, answering inquiries, resolving issues, and escalating more complex problems to leadership as needed. Maintain confidentiality, follow policies and procedures to manage risk, and support efficient office operations. Build customer rapport to uncover needs and make sales referrals for bank products using tracking tools, while reviewing dashboards and continuously improving through training and education.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer care for daily transactions, inquiries, and problem resolution per bank policies.
  • •Refer customers to appropriate business partners for products and services discovered during interactions.
  • •Maintain risk accountability by identifying, assessing, managing, monitoring, and reporting risks as required by policy.
  • •Perform daily office responsibilities and help identify and correct outages as needed using support resources.
  • •Meet or exceed sales referral targets and track referral progression by reviewing tools and dashboards daily.

Key Requirements

  • •High school diploma/GED.
  • •2+ years of CSR experience and in-depth knowledge of retail policies and procedures.
  • •Extensive cash handling with ability to perform advanced math functions.
  • •Ability to communicate clearly in oral and written form and present a professional image to the public.
  • •Ability to maintain SAFE Act registration at time of employment through the Nationwide Mortgage Licensing System (NMLS).
Experience:2+ years
Education:High School
Skills:Customer serviceProblem resolutionSound judgmentTeamworkDiplomacy
Licenses:SAFE Act registrationNMLS

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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