Oyster HR

2 months ago

Customer Success Manager (Americas)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Customer Success Manager for the Americas, working remotely to manage a portfolio of customers, drive adoption and retention, and collaborate cross-functionally with Sales, Support, Product, and Finance to maximize customer value in a SaaS environment.

Location: São Paulo, Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
•Responsible for addressing and managing customers' health cases assigned to them.
•Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.
•Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.
•Collaborate with Sales to ensure customer retention, particularly in churn-risk situations.

Pay and Benefits

Perks:Remote WorkWellness StipendHealth InsurancePaid Leave

Key Requirements

•Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company.
•Proven track record of managing multiple customer relationships and driving customer success initiatives.
•Exceptional communication skills, both verbal and written.
•Analytical mindset with the ability to leverage data to drive insights and decision-making.
•Proficiency in Zendesk, Asana, Notion, and Slack is a bonus.

Experience:2+ yearsSaaSTechnologyCustomer success

Skills:CommunicationProblem-solvingRelationship-buildingData-drivenCollaboration

Languages:English

Tech Stack:ZendeskAsanaNotionSlackRemote work

Company Brief

Oyster HR

Oyster is a global employment platform (Employer of Record) that helps companies hire, pay, and care for distributed teams across 180+ countries, providing compliant contracts, payroll, benefits, and HR tools for remote-first organizations.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2020

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Oyster HR

2 months ago

Customer Success Manager (Americas)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: São Paulo, Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
•Responsible for addressing and managing customers' health cases assigned to them.
•Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.
•Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.
•Collaborate with Sales to ensure customer retention, particularly in churn-risk situations.

Pay and Benefits

Perks:Remote WorkWellness StipendHealth InsurancePaid Leave

Key Requirements

•Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company.
•Proven track record of managing multiple customer relationships and driving customer success initiatives.
•Exceptional communication skills, both verbal and written.
•Analytical mindset with the ability to leverage data to drive insights and decision-making.
•Proficiency in Zendesk, Asana, Notion, and Slack is a bonus.

Experience:2+ yearsSaaSTechnologyCustomer success

Skills:CommunicationProblem-solvingRelationship-buildingData-drivenCollaboration

Languages:English

Tech Stack:ZendeskAsanaNotionSlackRemote work

Company Brief

Oyster HR

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2020

Glassdoor: 4.1

Website LinkedIn Glassdoor