Customer Success Manager (Americas)

Oyster HR
São Paulo, Toronto, Costa Rica, San Jose, Florida, Charlotte, Nashville, Brazil, Atlanta, Colombia, Bogotá, Philadelphia, Pittsburgh, Canada, Mexico, Mexico City
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Problem-solving","Relationship-building","Data-driven","Collaboration"]

Customer Success Manager for the Americas, working remotely to manage a portfolio of customers, drive adoption and retention, and collaborate cross-functionally with Sales, Support, Product, and Finance to maximize customer value in a SaaS environment.

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Oyster HR
Oyster HR
3 months ago

Customer Success Manager (Americas)

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Last checked: 24 minutes agoStatus: Live

Job Summary

Customer Success Manager for the Americas, working remotely to manage a portfolio of customers, drive adoption and retention, and collaborate cross-functionally with Sales, Support, Product, and Finance to maximize customer value in a SaaS environment.
Location: São Paulo, Toronto, Costa Rica, San Jose, Florida, Charlotte, Nashville, Brazil, Atlanta, Colombia, Bogotá, Philadelphia, Pittsburgh, Canada, Mexico, Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
  • •Responsible for addressing and managing customers' health cases assigned to them.
  • •Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.
  • •Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.
  • •Collaborate with Sales to ensure customer retention, particularly in churn-risk situations.

Pay and Benefits

Perks:Remote WorkWellness StipendHealth InsurancePaid Leave

Key Requirements

  • •Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company.
  • •Proven track record of managing multiple customer relationships and driving customer success initiatives.
  • •Exceptional communication skills, both verbal and written.
  • •Analytical mindset with the ability to leverage data to drive insights and decision-making.
  • •Proficiency in Zendesk, Asana, Notion, and Slack is a bonus.
Experience:2+ yearsSaaSTechnologyCustomer success
Skills:CommunicationProblem-solvingRelationship-buildingData-drivenCollaboration
Languages:English
Tech Stack:ZendeskAsanaNotionSlackRemote work

Company Brief

Oyster HR
Oyster is a global employment platform (Employer of Record) that helps companies hire, pay, and care for distributed teams across 180+ countries, providing compliant contracts, payroll, benefits, and HR tools for remote-first organizations.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor