Head of Risk Operations

Airwallex
San Francisco
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceSkills: ["Leadership","Analytical judgment","Cross-functional collaboration","Strategic thinking","Operational excellence"]

Lead Airwallex’s global Risk Operations (1LOD) team across Acquiring, Issuing, and Credit Risk. Define vision, procedures, and operational excellence for new client onboarding, periodic review, and in-life behavior, while balancing risk, customer experience, and commercial impact. Own team strategy and 24/7 coverage, drive data-driven performance management, improve documentation and control frameworks aligned to 2LOD policies, and spearhead AI-led operational transformation.

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Airwallex
Airwallex
1 day ago

Head of Risk Operations

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead Airwallex’s global Risk Operations (1LOD) team across Acquiring, Issuing, and Credit Risk. Define vision, procedures, and operational excellence for new client onboarding, periodic review, and in-life behavior, while balancing risk, customer experience, and commercial impact. Own team strategy and 24/7 coverage, drive data-driven performance management, improve documentation and control frameworks aligned to 2LOD policies, and spearhead AI-led operational transformation.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Sr. Director level

Key Responsibilities

  • •Own the vision, strategy, and execution for Risk Operations.
  • •Build, lead, and develop a globally distributed, high-performing team.
  • •Own location and resourcing strategy to solve for 24/7 coverage, customer experience quality, and cost efficiency.
  • •Create a repeatable, scalable operating rhythm with clear OKRs and data-driven performance management.
  • •Drive continuous improvement in procedures, playbooks, and control frameworks aligned to financial crime and fraud policies, including AI transformation.

Key Requirements

  • •Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a regulated financial-services or payments/fintech business.
  • •Proven track record scaling Risk Operations (at least 2 of Payments, Issuing and Credit) across multiple geographies with globally consistent performance.
  • •Background in Fraud Ops and ATO risk control.
  • •Strong commercial and analytical judgement, comfortable framing decisions in unit economics, scalability, and ROI.
  • •Demonstrated delivery of automation/AI-led transformation in an operations setting.
Experience:FintechPaymentsFraudRisk operationsRegulated financial services
Skills:LeadershipAnalytical judgmentCross-functional collaborationStrategic thinkingOperational excellence
Tech Stack:AISQLDBXBI toolingAutomationAPI-first

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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