Customer Specialist

CarMax
Manchester
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Multitasking"]

Deliver an iconic, customer-first experience as a Customer Specialist in Training, guiding customers through vehicle sales, appraisals, test drives, and financing. Conduct vehicle condition assessments, manage inventory check-in and daily scanning, and perform cosmetic inspections to meet quality standards. Handle administrative paperwork and payments, coordinate service appointments, and review repair order invoices for billing accuracy while following CarMax EH&S requirements.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver an iconic, customer-first experience as a Customer Specialist in Training, guiding customers through vehicle sales, appraisals, test drives, and financing. Conduct vehicle condition assessments, manage inventory check-in and daily scanning, and perform cosmetic inspections to meet quality standards. Handle administrative paperwork and payments, coordinate service appointments, and review repair order invoices for billing accuracy while following CarMax EH&S requirements.
Location: Manchester
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through vehicle sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document findings for appraisals and Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative tasks and coordinate service appointments, including repair order invoice review and EH&S compliance.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals and follow processes accurately.
  • •High School Diploma or equivalent and a valid driver’s license. Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailMultitasking
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn