Employee Services Coordinator - Onboarding

AECOM
Philippines
Workplace: HybridFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Communication","Customer service","Attention to detail","Problem solving"]

Coordinate pre- and post-hire employee services activities and ensure timely resolution of HR inquiries in line with legislation and company policy. Provide accurate customer service while maintaining confidentiality, quality standards, and audit/regulatory compliance (including GDPR, AECOM Privacy Policy, and SOX). Manage electronic personnel file and document storage protocols, support onshore partners, and help improve SOP/DTP processes using HR systems such as Workday and SmartRecruiters.

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FursaFursa
AECOM
AECOM
17 hours ago

Employee Services Coordinator - Onboarding

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Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate pre- and post-hire employee services activities and ensure timely resolution of HR inquiries in line with legislation and company policy. Provide accurate customer service while maintaining confidentiality, quality standards, and audit/regulatory compliance (including GDPR, AECOM Privacy Policy, and SOX). Manage electronic personnel file and document storage protocols, support onshore partners, and help improve SOP/DTP processes using HR systems such as Workday and SmartRecruiters.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Manage pre- and post-hire HR activities, ensuring timely resolution and follow-up per legislation and AECOM policy.
  • •Resolve HR queries accurately and escalate issues when required for timely resolution.
  • •Maintain confidentiality, uphold quality standards, and ensure appropriate audits are undertaken.
  • •Ensure compliance with service level agreements, processes, policies, and procedures.
  • •Maintain electronic personnel file management and document storage protocols, and contribute to SOP/DTP and continuous improvement initiatives.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveEmployee Assistance

Key Requirements

  • •Bachelor's degree preferred.
  • •2 years of relevant Human Resources Services experience in a Shared Services/BPO industry.
  • •Intermediate proficiency in MS Office tools.
  • •Basic knowledge of Human Resources processes and operations.
  • •Experience working with HR systems (preferably Oracle or Workday) and willingness to work a midshift schedule with 3 days onsite per week.
Experience:Shared servicesBPOHuman resources services
Education:Bachelor's
Skills:CommunicationCustomer serviceAttention to detailProblem solving
Languages:English
Tech Stack:WorkdaySmartRecruitersEmployee CenterOracleMS Office

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
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Glassdoor: 3.6
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