Front Office Duty Manager - Seasonal Opportunity (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteSeasonalFunction: SalesExperience: 1-2 yearsSkills: ["Interpersonal skills","Communication skills","Leadership","Attention to detail","Problem-solving"]

Lead the front-of-house team at One&Only The Palm to deliver exceptional, guest-focused service across all arrival-to-departure touchpoints. Oversee day-to-day front office operations and guest relations, manage inquiries and concerns during your shift, and maintain service standards, reporting, and compliance. Coach and develop team members, support audits and sustainability initiatives, and ensure smooth handling of operational challenges like overbooking and special requests.

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Kerzer International
Kerzer International
2 days ago

Front Office Duty Manager - Seasonal Opportunity (Dubai, AE)

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead the front-of-house team at One&Only The Palm to deliver exceptional, guest-focused service across all arrival-to-departure touchpoints. Oversee day-to-day front office operations and guest relations, manage inquiries and concerns during your shift, and maintain service standards, reporting, and compliance. Coach and develop team members, support audits and sustainability initiatives, and ensure smooth handling of operational challenges like overbooking and special requests.
Location: Dubai
Workplace: Onsite
Employment Type: Seasonal
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead and manage front office operations and the guest relations function during your shift to ensure quality and service standards.
  • •Serve as the primary point of contact for guest inquiries, resolve concerns efficiently, and intervene in situations to protect property integrity and guest satisfaction.
  • •Encourage a collaborative team culture, model appropriate behavior, and empower employees to deliver excellent customer service.
  • •Maintain awareness of daily arrivals, departures, group movements, and special requests, including handling overbooking situations and coordinating alternatives.
  • •Prepare daily operational reports and shift briefings, ensure compliance with company policies and procedures, and support brand standards audits and quality assurance initiatives.

Key Requirements

  • •1–2 years of experience in a 5-star hotel, resort, or upscale hospitality environment, with strong front office and guest service knowledge.
  • •Excellent personal presentation and strong interpersonal and communication skills for working across diverse teams.
  • •Strong attention to detail, organizational skills, and a proactive approach to problem-solving and guest relations.
  • •Excellent English communication skills, with fluency in Russian or German mandatory.
  • •Computer literacy with relevant software and experience using an Opera system; Middle East/GCC experience is an advantage.
Experience:1-2 years5-star hospitalityResortsUpscale hospitalityMiddle East/GCC
Skills:Interpersonal skillsCommunication skillsLeadershipAttention to detailProblem-solving
Languages:EnglishRussianGerman
Tech Stack:Opera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn