Customer Success Manager, Enterprise

Stripe
Chicago
Workplace: HybridFull timeUSD 113,672 - 144,750 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Customer advocacy","Relationship building","Business review facilitation","Account management","Strategic advisory"]

Own post-sales engagements for Stripe’s enterprise customers—driving account health, retention, and growth through performance optimization, product adoption, and usage velocity. Manage a book of accounts and deliver trusted payments and product advisory by leading business reviews, sharing roadmap insights, and aligning customer priorities. Advocate for customer needs internally and partner with cross-functional teams to surface opportunities for expansion and improved customer experience.

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Stripe
Stripe
2 days ago

Customer Success Manager, Enterprise

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Job Summary

Own post-sales engagements for Stripe’s enterprise customers—driving account health, retention, and growth through performance optimization, product adoption, and usage velocity. Manage a book of accounts and deliver trusted payments and product advisory by leading business reviews, sharing roadmap insights, and aligning customer priorities. Advocate for customer needs internally and partner with cross-functional teams to surface opportunities for expansion and improved customer experience.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Support post-sales engagements focused on optimization, retention, and growth for Stripe’s enterprise customers.
  • •Manage a book of customers to drive account health, including performance, product adoption, usage velocity, renewals and growth, referrals, and customer satisfaction.
  • •Advise customers on payments and product strategy using payment performance and industry insights.
  • •Run business reviews to align on user priorities, review payments performance metrics, share the product roadmap, and guide value optimization.
  • •Coordinate with the account team to support customer expansion and surface opportunities to ensure customer success.

Pay and Benefits

Salary: USD 113,672 - 144,750 annually
Equity and Bonus:Equity
Perks:401kMedicalDentalVisionWellness Stipend

Key Requirements

  • •Bachelor’s degree (or foreign equivalent) plus four (4) years of experience in enterprise customer success or strategic account management.
  • •Four (4) years supporting expansion of complex accounts, including identifying opportunities and driving business outcomes.
  • •Four (4) years building and fostering relationships with senior executives in business, product, and finance in partnership with the Account Executive and team.
  • •Four (4) years performing annual business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, and satisfaction; sharing usage patterns/insights and identifying issues and expansion opportunities.
  • •Four (4) years driving overall account health across payments performance, cost optimization, product adoption, usage velocity, renewals and growth, referrals, and customer satisfaction (plus experience in SaaS, finance, consulting, and account management).
Experience:4+ yearsEnterprise customer successStrategic account managementSaaSPayments
Education:Bachelor's
Skills:Customer advocacyRelationship buildingBusiness review facilitationAccount managementStrategic advisory

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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