Unified Customer Success Manager, META

Group IB
Cairo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Reporting","Analysis","Pattern recognition","Client relationship management"]

Own end-to-end customer success for Group-IB’s META offering: lead onboarding, drive product adoption, and maintain high service quality through the project lifecycle. Build and nurture client relationships as the primary point of contact, plan and execute customer work plans, track satisfaction via surveys, and support clients with non-standard requests and incidents. Collaborate with analysts and product managers to prioritize requirements and improve outcomes based on feedback.

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FursaFursa
Group IB
Group IB
1 month ago

Unified Customer Success Manager, META

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own end-to-end customer success for Group-IB’s META offering: lead onboarding, drive product adoption, and maintain high service quality through the project lifecycle. Build and nurture client relationships as the primary point of contact, plan and execute customer work plans, track satisfaction via surveys, and support clients with non-standard requests and incidents. Collaborate with analysts and product managers to prioritize requirements and improve outcomes based on feedback.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead customer onboarding, drive adoption of Group-IB products, and track customer satisfaction and service quality.
  • •Develop and execute the project work plan with the customer, including regular updates and adjustments.
  • •Maintain regular communication with the customer and project team, following up and adjusting workflow in production.
  • •Proactively identify problems in customer/project activities and minimize issues to build loyalty and satisfaction.
  • •Provide spot support for non-standard enquiries and incidents, prepare project safeguarding materials, and maintain customer/project databases.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Basic understanding of networking technologies such as TCP/IP and DNS.
  • •Basics of cyber threat intelligence, digital risk protection, and attack surface management information security systems.
  • •Ability to maintain reports, analyze information, find patterns, and identify points of impact.
  • •Experience as a client/account/pre-sales account manager in a B2B market.
  • •English and Arabic at C1 level or higher, including technical English and Arabic.
Experience:CybersecurityB2B
Skills:CommunicationReportingAnalysisPattern recognitionClient relationship management
Certifications:CEHCISSPOSCP
Languages:EnglishArabic
Tech Stack:TCP/IPDNSCyber Threat IntelligenceDigital Risk ProtectionAttack Surface ManagementManaged XDR

Company Brief

Group IB
Provides cybersecurity solutions and services focused on threat intelligence, fraud protection, digital risk protection, and cyber investigations. Serves enterprises and public-sector organizations with tools to detect, investigate, and respond to cybercrime and online attacks.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2003
WebsiteLinkedIn