Guest Service Agent (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 3+ yearsSkills: ["Customer service","Communication","Attention to detail","Problem-solving","Proactive service"]

Deliver exceptional guest experiences as the primary point of contact at a hotel or resort. Welcome guests, manage check-in/check-out, process payments, and handle inquiries, requests, and complaints with accurate, courteous service. Share information on amenities, local attractions, and dining, coordinating with housekeeping, maintenance, and other departments to fulfill needs. Maintain an organized front desk, support administrative updates, and follow hotel safety and security procedures.

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FursaFursa
Power International Holding
Power International Holding
13 hours ago

Guest Service Agent (QA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver exceptional guest experiences as the primary point of contact at a hotel or resort. Welcome guests, manage check-in/check-out, process payments, and handle inquiries, requests, and complaints with accurate, courteous service. Share information on amenities, local attractions, and dining, coordinating with housekeeping, maintenance, and other departments to fulfill needs. Maintain an organized front desk, support administrative updates, and follow hotel safety and security procedures.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Greet guests and support check-in, including verifying identification, processing payments, and issuing room keys.
  • •Handle guest inquiries, requests, and complaints promptly, providing accurate information and resolving issues.
  • •Provide information on hotel amenities, local attractions, and dining options, including helping with arrangements and reservations.
  • •Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests (e.g., room service, repairs).
  • •Process check-outs efficiently and handle incoming calls/emails/faxes, directing inquiries and taking messages as needed.

Key Requirements

  • •Minimum 3 years working experience; 2 years relevant working experience.
  • •Strong customer service skills to provide personalized assistance and resolve guest concerns.
  • •Excellent verbal and written communication skills for interacting with guests and teams.
  • •Keen attention to detail for accurate guest information processing and reservations.
  • •ERP knowledge with SAP functional skills (preferred/required to be successful).
Experience:3+ yearsHospitalityHotel operationsGuest services
Skills:Customer serviceCommunicationAttention to detailProblem-solvingProactive service
Tech Stack:SAPERP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website