Concierge Manager

FIVE Hotels & Resorts
Dubai
Workplace: OnsiteFull timeAED 6,400+ monthlyFunction: Hospitality & Food ServiceExperience: 1-2 yearsSkills: ["Communication","Leadership","Organisational skills","Critical thinking","Customer service"]

Lead the concierge function within the Front Office team to deliver exceptional, “FIVE-styled” guest experiences. Serve as a key point of contact for enquiries and bookings, arranging city tours, tickets, dining, doctors, and flights while staying current on hotel services, VIP requests, and events. Maintain lobby/front-door order and safety, adhere to policies and property systems, and drive occupancy through upselling.

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FursaFursa
FIVE Hotels & Resorts
FIVE Hotels & Resorts
2 days ago

Concierge Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead the concierge function within the Front Office team to deliver exceptional, “FIVE-styled” guest experiences. Serve as a key point of contact for enquiries and bookings, arranging city tours, tickets, dining, doctors, and flights while staying current on hotel services, VIP requests, and events. Maintain lobby/front-door order and safety, adhere to policies and property systems, and drive occupancy through upselling.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Deliver FIVE-styled concierge service that exceeds guest expectations and maintains the guest “vibe.”
  • •Respond to guest enquiries and provide first-in-class advice and booking services for tours, tickets, restaurants, medical needs, and flights.
  • •Stay up to date on hotel services, daily VIP requests, and special events; ensure accurate recommendations.
  • •Maintain order and safety around lobby and front door areas, adhering to hotel policies, security, fire regulations, and health and safety legislation.
  • •Maximise room occupancy and promote FIVE services using upselling techniques; assist other departments as needed.

Pay and Benefits

Salary: AED 6,400 monthly

Key Requirements

  • •1-2 years of experience in a similar leadership position at a luxury hotel delivering guest experiences.
  • •Strong communication skills (verbal and written) with fluency in English; additional languages are a plus.
  • •Advanced organisational and leadership skills to lead and inspire the team.
  • •A welcoming, enthusiastic, and energetic conversational style with an upbeat, approachable attitude.
  • •Professional grooming and flexibility to work varied shifts including weekends and holidays.
Experience:1-2 yearsLuxury hospitality
Skills:CommunicationLeadershipOrganisational skillsCritical thinkingCustomer service
Languages:English
Tech Stack:Property management systems

Company Brief

FIVE Hotels & Resorts
Operates a portfolio of luxury hotels, residences, and lifestyle destinations offering upscale accommodations, dining, spa, and event services across international leisure and city locations, with flagship properties in Dubai and other global markets.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn