Consultant Technique Servicenow CSM (F/H) (Bezons, FR)

Atos
France
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryEducation: bachelorsSkills: ["Communication","Problem-solving","Teamwork"]

Consultant specializing in ServiceNow CSM, configuring ITSM solutions, analyzing client processes, and supporting agile delivery on client projects within international environments. Will participate in workshops with clients, model functional needs, write technical specs and backlog items, and assist in sprint planning and production deployment.

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Atos
Atos
6 months ago

Consultant Technique Servicenow CSM (F/H) (Bezons, FR)

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Job Summary

Consultant specializing in ServiceNow CSM, configuring ITSM solutions, analyzing client processes, and supporting agile delivery on client projects within international environments. Will participate in workshops with clients, model functional needs, write technical specs and backlog items, and assist in sprint planning and production deployment.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Paramétrage et développement : Configurer le module CSM de ServiceNow pour répondre aux enjeux de nos clients, en développant des solutions ITSM adaptées.
  • •Analyse et optimisation : Participer à l’analyse et à l’optimisation des processus client, en support de consultants seniors et architectes.
  • •Ateliers et conception : Participer à des ateliers/réunions avec les clients pour recueillir et formaliser leurs besoins fonctionnels, rédiger des spécifications techniques et des user stories et proposer des préconisations techniques et fonctionnelles, construction et suivi du backlog.
  • •Gestion Agile: Contribuer aux Sprint plannings et Sprint reviews, effectuer les paramétrages techniques, les développements, les tests techniques et fonctionnels, et accompagner la mise en production.
  • •Des déplacements ponctuels sur les sites clients seront nécessaires dans le cadre de la réalisation de nos différents projets.

Key Requirements

  • •Formation supérieure de type école d’ingénieur ou équivalent universitaire.
Experience:ITSMServiceNow
Education:Bachelor's in Engineering
Skills:CommunicationProblem-solvingTeamwork
Certifications:CSACIS-ITSMITILv4CSMHAM
Languages:FrenchEnglish
Tech Stack:ServiceNowJavaScriptAngular.js

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn