CSR/ Teller- Royal Oak- Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem resolution","Ethical conduct","Sound judgment"]

Provide excellent customer service in all interactions as a customer service representative and teller. Listen to customers’ needs, ask questions, and guide them to the right financial solutions while maintaining confidentiality and ethical conduct. Complete daily office and balancing responsibilities, follow bank policies and procedures, handle customer issues professionally, and refer customers to bankers and business partners using appropriate tools for tracking.

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Fifth Third Bancorp
Fifth Third Bancorp
5 days ago

CSR/ Teller- Royal Oak- Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions as a customer service representative and teller. Listen to customers’ needs, ask questions, and guide them to the right financial solutions while maintaining confidentiality and ethical conduct. Complete daily office and balancing responsibilities, follow bank policies and procedures, handle customer issues professionally, and refer customers to bankers and business partners using appropriate tools for tracking.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide consultative customer support by listening, asking questions, and guiding customers to where their financial needs can be met.
  • •Follow up on customer questions and find solutions to address issues in a responsive manner.
  • •Perform daily office responsibilities to maintain efficient office operations, including balancing records and correcting outages.
  • •Maintain up-to-date knowledge of bank policies and financial center procedures.
  • •Identify customer needs during outreach and refer customers to bankers and business partners for consultative conversations.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to use sound judgment to resolve problems.
Education:High School
Skills:Customer serviceConfidentialityProblem resolutionEthical conductSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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