3 months ago

Head - Digital SME Tribe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the Digital SME Tribe within ADCB's Retail Banking group, defining the strategic direction and roadmap for digital SME onboarding, acquisition and experience across web, mobile and partner ecosystems. Oversee cross-functional squads, governance, and data analytics to optimize SME digital journeys, drive customer-centric design, and ensure regulatory compliance while delivering sustainable SME revenue growth.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Director level

Key Responsibilities

•Digital SME Onboarding Strategy - Lead the execution of all digital projects, channels and platforms serving SME customers with end-to-end oversight of development and optimization of digital SME assets and solutions.
•Digital SME Tribe Leadership and Roadmap - Define the Digital SME roadmap and manage cross-functional squads to deliver digital initiatives aligned to SME priorities with governance and performance reporting.
•Digital SME Design and User Experience - Oversee end-to-end SME digital journeys across acquisition, onboarding, servicing and engagement, ensuring user-centric design and measurable performance.
•Agile Governance and Data Optimization - Implement governance frameworks, leverage data analytics to optimize platform performance and ensure regulatory and cybersecurity compliance.
•People Management and Budget - Manage self and team per ADCB policies, contribute to budget, and drive performance management and continuous improvement.

Key Requirements

•Bachelor’s Degree in Computer Science, Information Technology, Business Management or related discipline
•At least 9 years of experience in digital transformation, product delivery, business operations or technology within banking or financial services, including a minimum of 5 years in a leadership or management role with accountability for cross-functional delivery
•SME Banking Products and Customer Needs
•Digital Transformation, Platform Delivery, Agile Delivery and Governance
•Leadership, Stakeholder Management, People Development and Team Leadership

Experience:9+ yearsBankingFinancial servicesDigital transformationLeadership

Education:Bachelor's

Skills:LeadershipStakeholder managementCommunicationProblem-solving

Company Brief

Abu Dhabi Commercial Bank

ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1985

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Abu Dhabi Commercial Bank

3 months ago

Head - Digital SME Tribe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Director level

Key Responsibilities

•Digital SME Onboarding Strategy - Lead the execution of all digital projects, channels and platforms serving SME customers with end-to-end oversight of development and optimization of digital SME assets and solutions.
•Digital SME Tribe Leadership and Roadmap - Define the Digital SME roadmap and manage cross-functional squads to deliver digital initiatives aligned to SME priorities with governance and performance reporting.
•Digital SME Design and User Experience - Oversee end-to-end SME digital journeys across acquisition, onboarding, servicing and engagement, ensuring user-centric design and measurable performance.
•Agile Governance and Data Optimization - Implement governance frameworks, leverage data analytics to optimize platform performance and ensure regulatory and cybersecurity compliance.
•People Management and Budget - Manage self and team per ADCB policies, contribute to budget, and drive performance management and continuous improvement.

Key Requirements

•Bachelor’s Degree in Computer Science, Information Technology, Business Management or related discipline
•At least 9 years of experience in digital transformation, product delivery, business operations or technology within banking or financial services, including a minimum of 5 years in a leadership or management role with accountability for cross-functional delivery
•SME Banking Products and Customer Needs
•Digital Transformation, Platform Delivery, Agile Delivery and Governance
•Leadership, Stakeholder Management, People Development and Team Leadership

Experience:9+ yearsBankingFinancial servicesDigital transformationLeadership

Education:Bachelor's

Skills:LeadershipStakeholder managementCommunicationProblem-solving

Company Brief

Abu Dhabi Commercial Bank

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1985

Glassdoor: 3.6

Website LinkedIn Glassdoor