Customer Care Representative (Lively, ON, CA, P3Y 1L2)

Epiroc
Ontario
Workplace: RemoteFull timeCAD 71,032 - 92,758 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Organizational skills","Multitasking","Communication","Attention to detail","Problem-solving"]

Support inside sales and customer care by preparing quotations, processing orders, and coordinating with suppliers and internal teams to ensure accurate, timely execution. Respond to customer inquiries by phone and email, track order status, maintain CRM/ERP documentation, and follow up on quotations and tender submissions. Use ERP/CRM tools and product/technical specifications to resolve order, delivery, and documentation issues while adhering to company quality and safety procedures.

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Epiroc
Epiroc
1 day ago

Customer Care Representative (Lively, ON, CA, P3Y 1L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support inside sales and customer care by preparing quotations, processing orders, and coordinating with suppliers and internal teams to ensure accurate, timely execution. Respond to customer inquiries by phone and email, track order status, maintain CRM/ERP documentation, and follow up on quotations and tender submissions. Use ERP/CRM tools and product/technical specifications to resolve order, delivery, and documentation issues while adhering to company quality and safety procedures.
Location: Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries via phone and email.
  • •Prepare quotations and process sales orders accurately and efficiently.
  • •Coordinate with suppliers for pricing, lead times, and product availability, and liaise with internal teams to execute orders smoothly.
  • •Track customer orders and provide regular status updates; maintain accurate CRM/ERP documentation and records.
  • •Assist with tender/bid documentation, monitor outstanding quotations, follow up with customers, and resolve order/delivery/documentation issues.

Pay and Benefits

Salary: CAD 71,032 - 92,758 annually
Perks:Annual BonusPaid LeaveRetirement SavingsTravel AllowanceRelocationLearning Budget

Key Requirements

  • •2+ years of experience in inside sales, sales administration, customer service, or order management.
  • •Experience in industrial, electrical, mining, manufacturing, automation, or technical distribution environments is preferred.
  • •Strong organizational and multitasking skills with high accuracy and attention to detail.
  • •Excellent verbal and written communication skills.
  • •Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with ERP systems (e.g., SAP, NetSuite, Epicor, Microsoft Dynamics) plus CRM software is an asset.
Experience:2+ yearsIndustrialElectricalMiningManufacturingAutomationTechnical distribution
Skills:Organizational skillsMultitaskingCommunicationAttention to detailProblem-solving
Tech Stack:Microsoft OfficeExcelWordOutlookERPSAPNetSuiteEpicorMicrosoft DynamicsCRMCRM softwareERP systems

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn