Fifth Third Bancorp

3 days ago

Lead CSR/Teller - Matthews, NC - Full-Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Deliver excellent customer service in daily interactions as the most complex CSR/Teller, using independent judgment to assess needs, refer customers to the right business partners, and ensure a positive customer experience. Handle risk responsibly by following policies and maintaining customer confidentiality. Support financial center operations such as cash counts and balancing, contribute to monthly FCA requests, and assist in training new Customer Service Representatives.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service in all interactions, listening to customer needs and guiding them to where their financial needs can be met.
•Refer customers to appropriate bankers and business partners for consultative conversations and use tools for referral tracking.
•Follow up on customer questions, address issues, and maintain customer confidentiality and ethical behavior.
•Perform operational duties including collaborating on monthly cash counts and maintaining balancing records, correcting outages as needed.
•Partner with the Financial Center Manager on monthly FCA requests and assist in training newly hired Customer Service Representatives.

Key Requirements

•High school diploma/GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Education:High School

Skills:Customer serviceConfidentialityEthical behaviorSound judgmentLeadership (resource)

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

3 days ago

Lead CSR/Teller - Matthews, NC - Full-Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service in all interactions, listening to customer needs and guiding them to where their financial needs can be met.
•Refer customers to appropriate bankers and business partners for consultative conversations and use tools for referral tracking.
•Follow up on customer questions, address issues, and maintain customer confidentiality and ethical behavior.
•Perform operational duties including collaborating on monthly cash counts and maintaining balancing records, correcting outages as needed.
•Partner with the Financial Center Manager on monthly FCA requests and assist in training newly hired Customer Service Representatives.

Key Requirements

•High school diploma/GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Education:High School

Skills:Customer serviceConfidentialityEthical behaviorSound judgmentLeadership (resource)

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor