Remote Customer Service Representative

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Active listening","Conflict-resolution","Organizational skills","Time-management","Attention to detail","Confidentiality","Adaptability","Reliability"]

Provide timely, professional support to customers from home as the primary point of contact. Handle inquiries across phone, email, and chat; resolve issues by researching and following up; and process orders, account updates, returns, and refunds accurately. Document every interaction in the customer management system, escalate complex cases appropriately, and meet performance metrics for response time, quality, and customer satisfaction while collaborating with teams and completing training.

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FursaFursa
Qureos
Qureos
2 weeks ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Provide timely, professional support to customers from home as the primary point of contact. Handle inquiries across phone, email, and chat; resolve issues by researching and following up; and process orders, account updates, returns, and refunds accurately. Document every interaction in the customer management system, escalate complex cases appropriately, and meet performance metrics for response time, quality, and customer satisfaction while collaborating with teams and completing training.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
  • •Provide accurate product, service, policy, and procedure information while delivering outstanding customer service.
  • •Resolve customer concerns by identifying issues, researching solutions, and following up as needed.
  • •Process customer orders, account updates, returns, refunds, and other service requests accurately.
  • •Document interactions in the customer management system, escalate complex issues, and meet performance metrics while collaborating on improvements.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •High school diploma or equivalent; additional customer service, communications, or business training is a plus.
  • •Prior customer service or call center support experience is preferred (retail/hospitality also considered), though comprehensive training will be provided.
  • •Proficiency with basic computer applications, including Microsoft Office or Google Workspace, email platforms, and CRM systems.
  • •Strong written and verbal communication skills with professional, empathetic customer interactions.
  • •Excellent problem-solving, active listening, conflict-resolution, and the ability to manage multiple interactions efficiently.
Experience:Call center
Education:High School
Skills:CommunicationProblem-solvingActive listeningConflict-resolutionOrganizational skillsTime-managementAttention to detailConfidentialityAdaptabilityReliability
Tech Stack:Microsoft OfficeGoogle WorkspaceCRMEmail

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn