Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

Eaton
Istanbul, Budapest, Belgrade
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-facing communication","Structured problem-solving","Cross-functional collaboration","Training & knowledge transfer","Continuous improvement"]

Serve as the first escalation point for complex software and connectivity issues across Eaton’s electrical and energy-management portfolio. Diagnose and resolve non-standard customer cases with L3 engineers, R&D, and Product Management, while providing advanced support via phone, email, and web channels. Manage partner trial licenses and deliver technical training (remote and onsite). Drive process improvements, documentation, knowledge-base updates, and KPI reporting to improve customer satisfaction.

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Eaton
Eaton
2 days ago

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

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Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first escalation point for complex software and connectivity issues across Eaton’s electrical and energy-management portfolio. Diagnose and resolve non-standard customer cases with L3 engineers, R&D, and Product Management, while providing advanced support via phone, email, and web channels. Manage partner trial licenses and deliver technical training (remote and onsite). Drive process improvements, documentation, knowledge-base updates, and KPI reporting to improve customer satisfaction.
Location: Istanbul, Budapest, Belgrade
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the first escalation point for non-standard software and connectivity issues.
  • •Diagnose and resolve complex customer cases with L3 engineers, R&D, and Product Management.
  • •Provide advanced technical support via phone, email, and web-based channels.
  • •Manage trial license management and deployment for partners and customers.
  • •Contribute to process improvements, documentation/knowledge-base development, and KPI tracking; deliver technical training (remote and onsite).

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Fluent Business English (mandatory) and strong customer-facing technical communication skills.
  • •Proven ability to troubleshoot complex software in industrial applications and resolve non-standard connectivity issues.
  • •Strong networking fundamentals including TCP/IP and industrial communication protocols.
  • •Working knowledge of electrical products and energy-management systems plus software–hardware interaction.
  • •Experience with technical documentation, training/knowledge transfer, and structured problem-solving with cross-functional teams.
Experience:IndustrialEnergy managementElectrificationNetworking
Skills:Customer-facing communicationStructured problem-solvingCross-functional collaborationTraining & knowledge transferContinuous improvement
Languages:Business EnglishFrench

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn