Digital Customer Success Manager

Abnormal AI
United States
Workplace: RemoteFull timeUSD 95,200 - 112,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Communication","Collaboration","Analytical skills","Organization","Customer advocacy"]

Manage a high-volume customer portfolio (500–600 accounts) using digital-first lifecycle programs to drive adoption, retention, and measurable growth. Design and deliver targeted campaigns such as nurtures, surveys, and adoption programs; monitor customer health and usage data to proactively address risks. Present ROI-focused digital QBRs/EBRs and webinars, partner with Renewals on at-risk retention, and feed customer insights into product roadmap, content, and scalable playbooks.

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FursaFursa
Abnormal AI
Abnormal AI
2 days ago

Digital Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage a high-volume customer portfolio (500–600 accounts) using digital-first lifecycle programs to drive adoption, retention, and measurable growth. Design and deliver targeted campaigns such as nurtures, surveys, and adoption programs; monitor customer health and usage data to proactively address risks. Present ROI-focused digital QBRs/EBRs and webinars, partner with Renewals on at-risk retention, and feed customer insights into product roadmap, content, and scalable playbooks.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of 500–600 customers using digital-first engagement strategies
  • •Design and deliver digital campaigns aligned to lifecycle stages (e.g., nurtures, surveys, adoption programs)
  • •Monitor customer health and usage data to identify risks and take proactive actions
  • •Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement
  • •Partner with Renewal Managers on retention strategies for at-risk accounts and surface insights for product/content improvements

Pay and Benefits

Salary: USD 95,200 - 112,000 annually

Key Requirements

  • •2–4 years in Customer Success, Account Management, or SaaS customer-facing roles
  • •Ability to reside in the Mountain (MST) or Central (CST) time zone
  • •Proven ability to drive adoption, retention, and growth through digital strategies
  • •Strong analytical skills interpreting customer health and usage data
  • •Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango)
Experience:2-4 yearsSaaS
Skills:CommunicationCollaborationAnalytical skillsOrganizationCustomer advocacy
Languages:English
Tech Stack:SalesforceGainsightTotangoCRM

Company Brief

Abnormal AI
Provides AI-powered email security and human behavior analysis to detect phishing, business email compromise, and account takeover attacks. The platform helps organizations protect employees and communications across cloud email and collaboration tools.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn