Customer Care Professional - ANZ Commercial Servicing

American Express
Manila
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Active listening","Adaptability","Resilience","Problem-solving","Integrity","Analytical thinking"]

Deliver extraordinary customer care in a fast-paced contact center environment by resolving inquiries and issues with speed and accuracy. Use strong communication, active listening, and problem-solving to tailor recommendations and solutions for customers, while analyzing account data to make sound decisions. Meet performance metrics across customer satisfaction, call handling, schedule adherence, and compliance with quality, regulatory, and company policies.

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FursaFursa
American Express
American Express
3 days ago

Customer Care Professional - ANZ Commercial Servicing

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Deliver extraordinary customer care in a fast-paced contact center environment by resolving inquiries and issues with speed and accuracy. Use strong communication, active listening, and problem-solving to tailor recommendations and solutions for customers, while analyzing account data to make sound decisions. Meet performance metrics across customer satisfaction, call handling, schedule adherence, and compliance with quality, regulatory, and company policies.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Consistently deliver extraordinary service by consulting customers to understand needs and tailor personal solutions.
  • •Address customer inquiries and issues in a timely and accurate fashion.
  • •Analyze customer information and accounts to make sound business decisions while maintaining high customer satisfaction.
  • •Recognize customers as individuals through relevant recommendations of product offers and benefits to deepen engagement.
  • •Meet and exceed performance goals including customer satisfaction, sales, collections, call handling time, schedule adherence, and compliance.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance

Key Requirements

  • •Computer literate with the ability to navigate multiple computer systems and applications quickly and accurately.
  • •Strong communication skills with active listening and the ability to adapt conversations to customers’ communication styles.
  • •Resilient in handling a steady stream of customer inquiries while balancing performance against evolving metrics.
  • •Ability to evaluate customer issues and provide inventive solutions to resolve on the first contact.
  • •High integrity and the ability to adhere to Quality, Regulatory, and Compliance guidelines while working with customer information.
Skills:CommunicationActive listeningAdaptabilityResilienceProblem-solvingIntegrityAnalytical thinking

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn