Account Manager - Direct Team (Indonesia)

Odoo
Tangerang
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Negotiation","Problem-solving","Proactive","Organized"]

Own existing Odoo customer relationships in the Customer Success (Direct) team, focusing on subscription renewals, retention, and upselling. Diagnose customer pain points in their ERP and management software, then provide solutions and demonstrate Odoo to improve efficiency. Act as the key interface between customers and internal teams while driving sales performance with a proactive, organized, communicative approach.

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Odoo
Odoo
5 months ago

Account Manager - Direct Team (Indonesia)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own existing Odoo customer relationships in the Customer Success (Direct) team, focusing on subscription renewals, retention, and upselling. Diagnose customer pain points in their ERP and management software, then provide solutions and demonstrate Odoo to improve efficiency. Act as the key interface between customers and internal teams while driving sales performance with a proactive, organized, communicative approach.
Location: Tangerang
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Analyze and address existing customers’ pain points in their management software.
  • •Manage subscription renewals, retention, and customer satisfaction as part of the Direct Customer Success team.
  • •Act as the key interface between the customer and relevant internal divisions.
  • •Contact and develop end customers of Odoo, building long-term relationships for growth.
  • •Drive transversal sales through product demonstration, with a primary focus on renewals and upsell opportunities.

Pay and Benefits

Perks:Annual LeaveBirthday LeaveInsurance

Key Requirements

  • •Min. Bachelor degree or higher.
  • •Fluent in Bahasa Indonesia and English.
  • •Excellent communicator who likes to negotiate and achieve targets.
  • •Strong knowledge of ERP and business management software, plus the broader tech industry.
  • •1–3 years of experience in sales and/or account management (nice to have).
Education:Bachelor's
Skills:CommunicationNegotiationProblem-solvingProactiveOrganized
Languages:Bahasa IndonesiaEnglish

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn